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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Church Software Support Specialist - **Company:** Diocesan Publications, Inc. - **Location:** Byron Center, MI, United States (Remote available) - **Salary:** $41,000.0 - $48,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Software Applications, Databases, Relational Databases, Issue Tracking Systems, Microsoft Office, SQL Databases, Web Applications, Data Management, Gsuite - **Published:** July 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ce9d763400ae847d ## About the Role * Strong customer service skills with a demonstrated customer-first mindset * Excellent verbal and written communication skills * Strong attention to detail and organizational skills * Ability to work independently while contributing effectively to a team * Reliable attendance and strong work ethic * Comfort supporting users via phone and email in a professional support environment * Proficiency with common computer applications (Microsoft Office, Google Workspace, web-based tools) Preferred Experience & Technical Skills * Experience with church management or nonprofit database systems (PDS strongly preferred) * Familiarity with parish operations, Catholic terminology, or diocesan workflows (preferred, not required) * Church bookkeeping or contribution management experience is a plus * Experience using CRM or ticketing systems * SQL and/or Microsoft Access experience strongly desired * General understanding of relational databases and data management concepts * Bilingual candidates are encouraged to apply (not required) ## Description Diocesan is seeking a Church Software Support Specialist to join our Digital Products Team. This role provides front-line technical and database support to Catholic parishes and diocesan offices using church management software for membership records, sacramental data, contributions, and reporting. This is a full-time, primarily in-office position based in our Byron Center, Michigan office. After completing an initial training period, the position is eligible for a hybrid schedule with remote work on Tuesdays and Thursdays. What You'll Do * Serve as the primary support contact for churches using database management software * Respond to customer support requests via phone and email in a professional, customer-first manner * Troubleshoot and resolve issues related to: * Parishioner and family records * Sacramental data (baptisms, marriages, confirmations, etc.) * Contributions, pledges, and reports * User permissions and data accuracy * Create, document, and manage support cases in our CRM/ticketing system * Provide clear, timely updates to clients on open issues and resolutions * Lead client onboarding sessions and conduct software training for parish staff * Participate in weekly team support meetings and collaborate with internal teams * Perform other related duties as assigned Who This Role Is Ideal For * Former or current parish administrators, bookkeepers, or diocesan staff who enjoy technical problem-solving * Customer support professionals who want to work in a mission-driven, faith-based environment * Database-minded individuals who enjoy working with structured data and helping non-technical users succeed * Candidates comfortable with phone-based support and client interaction ## Related Videos - [Automated MS SQL Server database deployments with dacpacs and Azure DevOps](https://www.wearedevelopers.com/videos/334-automated-ms-sql-server-database-deployments-with-dacpacs-and-azure-devops) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [A call for Guest Writers for the WeAreDevelopers Magazine](https://www.wearedevelopers.com/magazine/648-a-call-for-guest-writers-for-the-wearedevelopers-magazine) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)