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# Technical Support Technician

- **Company:** Recro LLC
- **Location:** McLean, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Systems Engineering, Business Software, Software Debugging, File Transfer, Identity and Access Management, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Office Suite, Remote Desktop Services, Software Engineering, TCP/IP, Computer Equipment, Servicenow, User Accounts
- **Published:** July 3, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9010681/technical-support-technician

## About the Role

* High School Diploma with 6+ years of experience, an Associate's Degree with 4+ years of experience, or a Bachelor's Degree with 2+ years of experience
 * Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
 * Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
 * Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
 * F amiliarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support., * Related work experience in a technical help desk position.
 * Special non-commercial systems administrator experience (access management/file transfer).
 * Experience with ServiceNow ITSM & ITBM.
 * Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.
 * Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.

## Description

* Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
 * Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
 * Provide user support and basic training for common applications, system procedures, and office productivity tools.
 * Collaborate with cross-functional IT teams-including network, systems engineering, and application development-to restore services and address complex problems.
 * Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols., * Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to include holidays. Training shift will be 7:00 AM - 3:30PM or 8:00 AM - 4:30 PM Monday through Friday for the first 2-3 weeks.


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