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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Code - **Location:** Oak Ridge, TN, United States - **Contract:** Permanent contract - **Skills:** Active Directory, Cyber Security, Desktop Computing, Microsoft Office, System Center Configuration Manager, Remote Desktop Services, Software Deployment, Search (Computer Science), Connectivity Problems, Laptops, Servicenow - **Published:** July 3, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9010345/technical-support-specialist ## About the Role * Associates degree with limited experience or high school diploma with 1 to 4 years of experience., * Associate degree in related discipline and 2-5 years of relevant experience OR Bachelor's degree in related discipline with 1 year of experience * Experience troubleshooting and supporting hardware and software. * Knowledge and experience in imaging with SCCM. * Knowledge and experience with software installations both in person and remotely. * Ability to convey information accurately and effectively in both written and oral form. * Effective time management skills to handle multiple incidents and/or tasks at once. * Experience with ServiceNow incident and task management. * Able to work technically in a demanding fast-paced environment. * Able to concisely and accurately describe technical details to customers. * Quick decision making when assessing a solution to a problem that is creating a business or production delays. * Well-developed IT troubleshooting skills and customer service. * Experience with Active Directory for creating, modifying, disabling accounts, enabling and moving. * Experience with Office 365 and Exchange Administration * A+ certified a plus * CompTIA certified a plus, Associates degree with limited experience or high school diploma with 1 to 4 years of experience. Requires basic knowledge and familiarity with equipment in area of expertise. Level 2 Bachelor's degree in a technical field with limited experience or an Associate's degree in a technical field and 2 to 5 years of related experience. Requires general knowledge and understanding in area of expertise and associated equipment, processes or systems. ## Description * Work as primary point of contact for all LifeCycle laptop/pc replacements meeting strict deadlines * Actively move all software from current LifeCycle laptops/pcs to respective replacement device * Ensure customer's devices are fully functional before resolving tasks. * Work directly with customers via phone, email, chat sessions, remote connection, or in person. * Provide resolutions to customer issues/requests. * Properly escalate unresolved queries to the next level of support. * Utilize service management tools to document work notes and updates. * Follow up with customers, provide feedback and see problems/requests through to resolution. * Maintain broad knowledge of company software/hardware and procedures, and policies such as IT, HR, finance, cyber security, and technical security that impact the user work environment. * Apply technical expertise, product knowledge, and problem-solving skills to drive the diagnosis and resolution of customer reported issues. * Install and configure approved software and hardware. * Coach end users on tools and equipment usage. * Troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through course work, Internet research, contacting vendor support, and work experience. * Setup, configure, and troubleshoot desktops and laptops within Y12 Security Complex. * Strong customer service and interpersonal communication skills. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)