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# Lead - Solution Engineer

- **Company:** Freshworks Inc
- **Location:** Boston, MA, United States
- **Experience:** Expert
- **Salary:** $136,085.0 - $168,105.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Network Security, Cloud Platform System
- **Published:** July 3, 2026
- **Apply:** https://www.careerjet.com/job/us2a8603c8b6c64212513a8928a5f62945/eaa

## About the Role

* 6-8 years of Solution Engineering experience.
 * Excellent soft skills and presentation abilities; you will rely on these daily!
 * Proven capability to work on cross-functional teams to address business and technical challenges.
 * Strong verbal, written, presentation, and interpersonal communication skills.
 * Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.
 * Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.
 * A Bachelor's degree is preferred but not required.
 * Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred.

## Description

We are constantly looking for smart, passionate individuals dedicated to creating great products, designing exceptional experiences, building scalable platforms, and delighting customers. We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on our Enterprise business. If you have strong analytical skills and a methodical approach to problem-solving, we want to hear from you. If you're a confident speaker who can communicate effectively with diverse audiences, we want to hear from you. If you thrive in a fast-paced, high-growth work environment, then we definitely want to hear from you. Reach out to us, and let's chat!
As a Lead Solution Engineer, your primary responsibilities include:

 * Collaborating with our Enterprise customers to identify and address their most critical business challenges.
 * Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
 * Gathering requirements effectively to clearly define customer problems.
 * Building and presenting compelling demonstrations of Freshworks products.
 * Articulating the value of Freshworks solutions to a variety of audiences.
 * Embracing lifelong learning and continuously developing your skills.
 * Evangelizing the refreshing user experience offered by the Freshworks platform., As a Network Security Engineer, you will play a pivotal role in shaping the security landscape for next-generation AI systems. Your expertise will directly influence how models lea…
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