> Markdown version of [/jobs/ext/1170352-it-systems-and-support-manager](https://www.wearedevelopers.com/jobs/ext/1170352-it-systems-and-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems and Support Manager - **Company:** Amazon.com, Inc. - **Location:** Phoenix, AZ, United States (Remote available) - **Experience:** Experienced - **Salary:** $78,400.0 - $137,300.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Cloud Computing, Cloud Engineering, Control Objectives for Information and Related Technology (COBIT), Data Centers, Microsoft Exchange Server, Hyper-V, IT Management, Information Systems Security Architecture Professional, Network Layer, Microsoft SQL Server, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Computer Networking Systems, System Availability, Information Technology, SQL Server Management Studio (SSMS), Cisco - **Published:** July 3, 2026 - **Apply:** https://www.careerjet.com/jobad/usf03771db6b05a69caec10ef101d586f3 ## About the Role 3+ years of management experience in IT systems/support. - Strong understanding of Azure cloud services, enterprise networking (TCP/IP, VLANs, Layer 3 switching), virtualization, and multi-tiered security architectures. - Familiarity with IT governance frameworks (ITIL, COBIT, MOF). - Working knowledge of Windows 11, Microsoft Exchange, Hyper-V, SharePoint, SQL Server, Active Directory, and Cisco technologies. Preferred Skills: - Experience with Microsoft Exchange, Hyper-V, SharePoint, SQL Server management. - Windows 11 PC imaging and troubleshooting. - Cisco switching experience. Additional Requirements: - Must reside in the Phoenix, AZ area (local candidates only). - Must be available for in-person interviews and able to start within two weeks of offer. - Must be eligible to work in the U.S. (no visa sponsorship). - Background check and drug screening required. - Hybrid work schedule (3 days onsite, 2 days remote). - No travel required. ## Description Lead and manage systems, desktop support, and service desk teams. - Maintain high availability, reliability, and security of network, cloud, and end-user computing environments. - Oversee troubleshooting and resolution of complex technical issues. - Participate in IT strategic planning and governance as part of the IT Management Team. - Coordinate IT projects, manage timelines and resources, and support technical initiatives. - Act as subject matter expert for network and cloud architecture (Azure and on-premise). - Design, implement, and secure cloud and network systems. - Oversee management of enterprise servers, PCs, storage, virtual platforms, and communication systems. - Lead change control, incident response, and vendor management. - Ensure compliance with IT governance standards and best practices., Manage a team that maintains cloud infrastructure for global data center operations! 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