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# Help Desk Analyst

- **Company:** Robert Half
- **Location:** Holland, OH, United States
- **Salary:** $35,360.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Microsoft Office
- **Published:** July 3, 2026
- **Apply:** https://dejobs.org/x/x/8AC9EA2C7F434DA6BB5965523E570D8B/job/

## About the Role

Requirements * High school diploma or equivalent required.

 * Experience in customer service, call center support, or entry-level technical support is preferred.

 * Working knowledge of Microsoft Office and Microsoft Windows environments, including Windows 10.

 * Familiarity with service desk ticketing processes, basic troubleshooting, and phone-based support.

 * Strong verbal communication skills with a detail-oriented and empathetic approach to customer interactions.

 * Ability to stay organized, manage multiple tasks, and follow defined support procedures with limited supervision.

 * Attention to detail and sound judgment when documenting issues and determining when escalation is needed. Technology Doesn't Change the World, People Do.®

## Description

We are looking for a dependable Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This contract to hire position is fully onsite and focused on delivering responsive first-level assistance for inbound customer issues, ticket monitoring, and technical support coordination. The ideal candidate communicates clearly, stays composed under pressure, and approaches each interaction with a strong customer service mindset., * Handle incoming customer calls with professionalism, gather issue details, and provide first-line support in a timely manner.

 * Review service requests and alerts, assess urgency, and determine the appropriate next steps based on established procedures.

 * Document every customer interaction thoroughly by creating, updating, and maintaining accurate ticket records and resolution notes.

 * Escalate unresolved incidents to the correct internal teams to support efficient troubleshooting and service restoration.

 * Investigate basic equipment and system issues quickly to identify likely causes and assist with initial resolution efforts.

 * Monitor overnight or queued tickets to help ensure timely follow-up and adherence to response expectations.

 * Verify that recommended fixes, settings, or configurations are functioning properly before closing or advancing a case.

 * Support additional service desk activities as needed to maintain consistent customer support operations.


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