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# Senior IT Engineer

- **Company:** Taktile GmbH
- **Location:** Berlin, Germany (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software as a Service, Cyber Security, Identity and Access Management, Virtual Private Networks (VPN), Networking Basics, Password Management, Azure Active Directory, Software Deployment, Wi-Fi Technology, Okta, Information Technology, SAP MDG, Casper Suite, Gsuite
- **Published:** May 31, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=eeff4c0f9f67c57a

## About the Role

Do you have experience in macOS?, * 5+ years experience in IT support or administration.

 * Familiarity with MDM tools (e.g. Iru/Kandji).
 * Experience managing identity and access systems (Okta, Google Workspace, Azure AD).
 * Strong understanding of IT security, especially in distributed team environments.
 * Proficiency in troubleshooting hardware and software issues, particularly macOS.
 * Basic knowledge of networking principles including WiFi setup, VPNs, and general end-user connectivity.
 * Excellent communication and interpersonal skills.
 * Ability and availability to travel internationally within the EU and to the US.
 * EU nationality is a must for easy travel across international Taktile office locations.

## Description

Join our rapidly growing, distributed SaaS company as our Internal IT Specialist. You'll be the key owner of ensuring our global, distributed team is equipped, secure, and operating smoothly. You'll manage user access, role-based permissions, Mobile Device Management (MDM), and maintain our hardware assets (laptops, monitors, peripherals).

What you'll do

 * On-boarding and Off-boarding:
 + Manage comprehensive on-boarding and off-boarding processes, including user access provisioning (GSuite, core tools) and removal.
 + Provide technical support to new hires during on-boarding.
 * Asset Management:
 + Maintain accurate records of laptops and other IT assets across all locations.
 + Handle hardware procurement, support, warranty claims, and lifecycle management.
 + Configure and maintain Mobile Device Management (MDM) solutions (e.g., Jamf).
 + Ensure appropriate software deployment and updates on company devices.
 * Access Management:
 + Troubleshoot and resolve access management issues, including password management solutions (e.g., 1Password).
 + Oversee seat/license management and general setup for company tools.
 + Manage cost tracking, invoicing, and attribution related to IT services and tools.
 * Organizational Security:
 + Complete and oversee security compliance tasks (e.g., Vanta requirements).
 + Participate in quarterly access reviews and drive corrective actions.
 + Implement and maintain organizational security practices, including firewall management and end-user device security.
 * HR Support:
 + Assist HR in setting up new vendors, tools, and integrations.
 + Collaborate closely with HR to align IT policies and practices with organizational guidelines.
 * Office Management:
 + Ensure robust WiFi, conferencing, and general IT infrastructure setup across offices.
 + Implement and manage office security measures, such as visitor logging systems.


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