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# Technical Support Analyst

- **Company:** CBH Homes
- **Location:** Meridian, ID, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Bash Shell, CompTIA Network+, Python (Programming Language), Windows PowerShell, Salesforce.Com, Software Deployment, User Provisioning Software, Scripting, Computer Network Technologies, Microsoft InTune, Information Technology, Casper Suite, Gsuite
- **Published:** July 3, 2026
- **Apply:** https://www.careerjet.com/jobad/usd3e9390631a75085cad2b55880a68df1

## About the Role

* 0-2 years of experience in a tech support, helpdesk, or customer-facing technical environment .
 * A basic understanding of operating systems (Windows and/or macOS) and core networking concepts.
 * Familiarity with basic office or CRM tools (Google Workspace, Microsoft 365, Salesforce)
 * Excellent troubleshooting and problem-solving abilities across IT domains.
 * Organized, adaptable, and ready to thrive in a fast-paced, ever-changing environment.
 * Outstanding communication skills with a customer-service mindset and a sense of humor.

Preferred Skills (Nice to Have)

 * Associate's/Bachelor's degree in an IT-related field, or relevant coursework/bootcamps.
 * Relevant certifications: CompTIA Network+/Security+, AWS Cloud Practitioner or Azure Fundamentals, Google IT Support Professional, etc.
 * Experience with scripting or automation (PowerShell, Bash, Python).
 * Experience with Mobile Device Management tools (Intune, JAMF, etc.).

## Description

We're not your typical IT team - we're fast, friendly, and fun, with a "here to serve" mentality. Our mission is simple: keep technology running smoothly so our teams can do their best work every day. As a Technical Support Analyst, you'll be the go-to problem solver who keeps systems secure, networks reliable, and users smiling. You'll jump between projects, troubleshoot tech challenges, and continuously improve how we support and deliver IT services - all while creating a positive, people-first experience.
Responsibilities

 * Be the first point of contact: Provide friendly, empathetic tier-1 support for end-users, troubleshooting everyday hardware, software, and connectivity issues.
 * Work alongside senior team members to assist in maintaining networks, servers, and cloud platforms (Windows, macOS, Google Workspace).
 * Assist with basic user provisioning, password resets, and access requests within Active Directory and identity systems.
 * Help manage the hardware lifecycle-imaging laptops, setting up workstations, and assisting with software installations.
 * Help create and update clear internal documentation and "how-to" guides for standard IT processes.
 * Partner cross-functionally across teams to ensure a seamless, dependable, and friendly IT service experience.

WE'RE ON THE MOVE!
Big things are happening-our brand-new headquarters is under construction in Caldwell, Idaho! This role will make the move to our new home in 2027. Come grow with us as we build what's next.


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