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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, NPA Quality Systems Support - **Company:** SourceAmerica - **Location:** Rosemont, IL, United States (Remote available) - **Experience:** Expert - **Salary:** $155,000.0 - $165,000.0 - **Contract:** Permanent contract - **Skills:** Databases, PC Tools - **Published:** July 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=42276c363d08aff3 ## About the Role * Bachelors in Quality Assurance/Management, Production, and Contract Management. * 15+ years of extensive technical knowledge of Quality Management Systems (ISO, Baldrige, Six Sigma, Kaizen, etc.) and processes and their application to the service and/or products industries. Experience developing and implementing Continuous Improvement initiatives. * 10+ years of management experience. * Strong understanding of Federal contracting. * Experience in the development and management of quality assurance programs. * Experience maintaining departmental and operational budgets. * Demonstrated critical thinking and decision-making skills. * Ability to understand and deploy resources to address complex performance issues.. * Ability to utilize high level interpersonal, negotiation, and organizational skills to represent the organization both internally and externally. * Strong oral and written communication skills, including development and delivery of presentations to senior managers internal and external to SourceAmerica. * Strong personal computer skills especially database, spreadsheet and word processing applications. * Ability to handle multiple priorities in demanding conditions and to thrive under pressure. * Industry certification or willingness to obtain such is preferred (i.e. American Society for Quality (ASQ) or equal certification for Quality Manager, Auditor, or Engineer). * Demonstrated aptitude in continuous process improvement through innovation, coaching, counseling, and training as needed. Requires aptitude in business judgment and the interrelationships of suppliers and customers. * Knowledge of federal government missions and contracting requirements for quality assurance and compliance. Preferred Qualifications … * Experience with the AbilityOne Program. * Experience supporting or evaluating the quality systems and performance of nonprofit agencies. * Extensive knowledge of Federal contractor requirements and quality systems is preferred. ## Description SourceAmerica is seeking a Director, NPA Quality Systems Support to join its AbilityOne Program team. This role will be responsible for providing leadership and strategic direction for the quality technical support to our network of over 500 Nonprofit Agencies (NPAs) in alignment with U.S. AbilityOne Commission policy and requirements outlined in the Cooperative Agreement between SourceAmerica and the Commission. SourceAmerica's NPAs perform services (custodial, groundskeeping, and similar) and products manufacturing (uniforms, flags, and similar) through over 2,000 federal contracts. Our Quality team supports the network of NPAs through relationship building with NPAs with technical assistance, supporting project-level contract performance, and increasing the visibility and accessibility of the Quality team. This position will also develop and maintain relationships with internal stakeholders, analyze contract performance trends, and stay informed of evolving business development pipeline and federal procurement opportunities. This position is expected to drive day-to-day operations and execute strategy to continually mature the quality mindset in our NPA network., * Lead oversight of efforts and initiatives in providing program management, resources, and technical assistance. * Identifies and allocates resources needs in support of the team. * Lead project teams as needed to ensure compliance and performance. This could include projects that are cross functional, strategic, or other high-impact programs. Performance Management.. * Provide coaching, training, and guidance necessary to support other team members or initiatives. * Function as mentor, coach, and developmental expert, responsible for resource allocation, and may interface with senior leadership - internally and externally. * Initiates and leads communication with our Federal Customers and our NPA's to ensure performance and customer satisfaction. Contract Technical Support.. * Provide technical support in Quality and AbilityOne Program policies and practices. * Assists SourceAmerica business units, Nonprofit Agencies (NPAs) and Federal Agencies in coordinating and resolving contractual performance issues related to AbilityOne contracts. This also includes direct management and oversight of the NPA contract performance system procedure and associated coordination of escalation status and reporting to the Commission. * Collaborates with colleagues in account support, quality, and other business units to ensure full support to our NPAs for a high level of contract performance. * Deploys and monitors Quality technical assistance experts to provide contract performance support and analysis. * Provide technical support and assistance related to AbilityOne contract/subcontract management and performance. * Assist NPAs with contract performance, customer issues and complaints, field technical support and actions requiring issue resolution. * Lead multi-department initiatives, actions, team, etc., to assist SourceAmerica departments with contract management guidance, training, and implementation. * Support Cooperative Agreement objectives/requirements Strategic Impact.. * Establishes the strategy for Quality technical assistance to our network of NPAs in collaboration with business development and account management teams. * Monitor key performance indicators by quality, communicating business (SourceAmerica, NPA, LOB, CA, etc.) trends and possible issues; works collaboratively to take advantage of opportunities or mitigate risks. Resource Development.. * Develop and conduct training on quality, training modules, guidance and webinars for SourceAmerica staff members, NPA staff members and Government Agency personnel. * Monitor LOB best practices to address pending requirement changes and impact on the program and NPAs. * Develops and establishes programs/guidance to proactively support the NPA network - examples - Inspection program, checklists, templates, industry guidance, pricing information, etc. Continuous Improvement.. * Lead teams to identify and resolve conflicting business requirements, data discrepancies, and create/maintain tracking reports for the department. * Maintain and create documentation on processes and procedures. * Ensure continuous improvement in quality programs and processes are aligned with the organizational International Organization for Standardization (ISO) requirements. Budget/Revenue/Invoice Management.. * Manage budget to reflect operations goals for each fiscal year. * Oversees the team programs, expenditures and forecasting and procurement approvals process. * May maintain data/statistics to support the budget and ongoing performance operations. ## Related Videos - [How I Built QA from Scratch in a Scaling Startup - no fluff real life story](https://www.wearedevelopers.com/videos/2041-how-i-built-qa-from-scratch-in-a-scaling-startup-no-fluff-real-life-story) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [One Pipeline, Three Regulator - SBOM Compliance for the Developer](https://www.wearedevelopers.com/videos/100169-one-pipeline-three-regulator-sbom-compliance-for-the-developer) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)