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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # National Support Technician - **Company:** Canon - **Location:** Dublin, OH, United States - **Experience:** Experienced - **Salary:** $69,867.0 - $104,624.0 - **Contract:** Permanent contract - **Skills:** Linux, PC Tools, Windows Servers, System Software, Workflow Management Systems - **Published:** July 3, 2026 - **Apply:** https://www.careerjet.com/job/usa0e55dfec405d94c5b6be47953510420/eaa ## About the Role HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience - Associates degree in Mechanical or Electronics area of study. - Field service experience, including printer knowledge and testing and/or diagnostic applications. - Advanced computer skills (networking, multi operating system, windows server, Linux etc.) preferred. - Understanding of TDM print market. - May require up to 70% travel (both domestic and Internationally), including overnights (valid driver's license, passport, and acceptable driving record necessary). - Must be able to work in a 24/7 environment, perform shift work, and do on-call rotations is required. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Technical certifications such as A+, Network+, MCSE are highly desired. - Advanced color certification. - Knowledge of PLC / Control software preferred. - Knowledge of digital workflows in a color environment desired. - Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time. (Walking, standing, stooping/kneeling). Ability to work entire shift while standing with occasional rest. In accordance with applicable law, we are providing the anticipated rate for this role: $33.59 - $50.30 hourly. ## Description Ensures specific products and technology programs are executed in the field effectively while maintaining ongoing product quality and services to all stakeholders. Your Impact Field Support: - Provides ongoing third-level technical support to field engineers and troubleshoots problems on equipment. - Provides field support for new product introductions & installations. - Provides instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance in utilization of available sources of information. - May audit accounts/equipment for performance and ensure proper maintenance, report on others work to ensure it meets company standards, and report findings on the SAR. - Escalates issues in a timely manner that minimizes customer downtime. - Informs Canon USA Management on escalation status. Documentation/Knowledge transfer: - Frequently utilizes SAR, imPACT, RCCA and CRM, Maintenance Assist, Remote Assist & ADAM. - Maintains and updates problem records and reports any resolved/unresolved problems. - Organizes and disseminates information so that other engineers can perform their duties more efficiently. - Creates documents, and inputs updated technical information to maintain knowledge database, Core Competencies/technical publications. - Trains other engineers in the use of tools, working methods, and technical tips to improve performance. - Troubleshoots MICR issues and answers MICR related questions. - Ensurse all tasks, regardless of owner, are completed in a timely fashion (RCCA). - Completes Bundle upgrades confidently and in a timely manner. - Must understand and show competence in Media related issues and be able to discuss the interaction between Ink & Media. Product Quality: - Full understanding of ORS and utilizes its dashboard functionality on a regular basis. - Achieves and improves the performance targets for the current strategic products and proceeds post-sales support for all assigned products. - Interfaces with development, factory engineers or third party vendors for technical information. - Reports to PSO field obstacles (documentation, product defect, logistics) to team lead(s). ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)