> Markdown version of [/jobs/ext/1172595-incident-support-manager](https://www.wearedevelopers.com/jobs/ext/1172595-incident-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Incident Support Manager - **Company:** NANA Regional Corporation, Inc. - **Location:** Ashburn, VA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Computer Networks, Databases, Networking Hardware, Network Architecture, Technical Data Management Systems, Network Routers, Load Balancing, Firewalls (Computer Science), Computer Equipment, Information Technology - **Published:** July 3, 2026 - **Apply:** https://www.juju.com/job/00000000gdbh1z ## About the Role + Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top Secret access. + Relevant certifications such as ITIL v3, CCNA, CCNP, CIM. + Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications. + A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises. + Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers). + Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. + Showcase leadership abilities by managing projects and teams. + Be proficient in project management and have knowledge of security and compliance issues. ## Description Manages the general day-to-day operations of the organization's computer systems, networks, programs, infrastructure, help-desk support, databases, and other technologies. Responsibilities + Contributes to the planning and maintenance of the organization's data technology operations, including computer hardware, software, and telecommunications. + Participates in the evaluation, development, and recommendation of solutions specific to the entire organization as well as specific solutions for individual departments. + Coordinates and schedules the transition from existing to new platforms and systems. Monitors the needs of the organization vis-a-vis the newest technology. + Works with organizational leaders to develop technology plans, policies, and procedures in alignment with company goals and standards. + In-depth understanding of the field's concepts and principles. Leads and directs the work of other employees and has full authority for personnel decisions. + Supervision may be provided through a team of subordinate supervisors and/or managers. + Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies. + Supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations. + Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process. + Is the representative for the first stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2 incident responses. + Responsible for ensuring that all incidents are properly resolved and closed. + Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process. ## Related Videos - [gRPC Load Balancing Deep Dive](https://www.wearedevelopers.com/videos/1576-grpc-load-balancing-deep-dive) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Cloud Run- the rise of serverless and containerization](https://www.wearedevelopers.com/videos/106-cloud-run-the-rise-of-serverless-and-containerization) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)