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# IT Field Technician - Sunnyvale / Palo Alto Area

- **Company:** Viamontech Inc.
- **Location:** Sunnyvale, CA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $63,000.0 - $67,000.0
- **Contract:** Franchise
- **Skills:** Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), File Server, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Print Servers, Wi-Fi Technology, Web Filtering, Information Technology, Network Server, Cisco
- **Published:** July 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=907ef97886c4a039

## About the Role

Min 3 years as a Field Tech, On-site technician, or at IT Help Desk.

Preferred, but not required:

 * Knowledge of Dealer Management Systems like CDK, Dealertrack, Reynolds & Reynolds.
 * Other common auto dealership software and dealership operations
 * Degree in Computer Science, Information Technology, or related fields
 * Microsoft certifications
 * Cisco certifications

## Description

Visiting clients in the Sunnyvale/Palo Alto, deploying hardware on client sites, providing customer support, hardware configuration, troubleshooting, ticket creation/progress updates, assisting in documenting, talking to users on-site, and recommending day-to-day fixes to end-users., * Providing great customer service and technical support to customers on-site. This means driving to client sites to resolve issues to their satisfaction.

 * Troubleshooting hardware; PCs, servers, WIFI, and networking equipment, etc.
 * Handling and moving equipment as needed.
 * Coordinate with our help desk and support technicians to resolve client issues.
 * Coordinate vendors and contractors for on-site projects.
 * Updating tickets and projects in the ticketing system.
 * Monitor assigned tickets and keep the team and clients informed.
 * Other on-site support as needed, Working knowledge of Windows Operating Systems, desktop troubleshooting, Active Directory, DNS, DHCP, file servers, general software installation, and troubleshooting, DMS setup and troubleshooting, cabling, printers, and print servers, fax, Office 365 - Exchange and Apps, VPN, Cisco, networking, wireless, remote monitoring, and management software, web filtering


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