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# Arbitration Specialist (Remote)

- **Company:** OPENLANE Canada
- **Location:** Carmel, IN, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Computer Literacy, Gsuite
- **Published:** July 3, 2026
- **Apply:** https://www.careerjet.com/job/us250fca9daadc56e889511a4787ded62e/eaa

## About the Role

Minimum of 2 years of hands-on experience in the automotive, mechanical, or body shop industry, demonstrating a solid understanding of the field.
Positive attitude, exceptional follow-up skills, basic computer literacy, and a strong commitment to teamwork are essential requirements for this role.
Outstanding customer service orientation with excellent communication abilities, ensuring a positive and satisfactory experience for customers.
Proficiency in utilizing CRM software, leveraging its functionalities to effectively manage customer interactions and maintain accurate records.
Nice to Have's:
Ability to analyze a process and suggest/develop improvements.
Experience using Google Suite offerings and Slack.

## Description

We are seeking an Arbitration Support Representative with experience in the automotive field and customer service environment. You will be part of the Arbitration Support team responsible for reviewing and resolving buyer-seller arbitration cases. You will be involved in researching and verifying information, analyzing data, and preparing case resolutions within a CRM database. In this role, you will have the opportunity to use your expertise in procedural fairness, independent judgment, and adherence to company policies and applicable laws. The ideal candidate will have 2+ years of experience in arbitration support or a related field.
You Are:
Customer Focused. You will maintain a fair, consistent, and balanced marketplace for both buyers and sellers on OPENLANE.
Analytical. You will review complex arbitration cases and customers to find fair solutions.
Informative. You can effectively communicate information to stakeholders, ensuring that everyone is well-informed and equipped with the necessary details.
You Will:
Investigate and resolve customer arbitration claims efficiently and effectively.
Utilize analytics to identify trends and opportunities for enhancing customer experience and productivity.
Listen attentively to customer descriptions of issues and clarify mechanical, cosmetic, title, or general concerns.
Verify vehicle condition data from inspection reports and confirm accuracy.
Mediate disputes and negotiate repairs or pricing to reach mutually agreeable solutions, ensuring customer satisfaction and buyer retention.
Educate customers and OPENLANE employees on best practices and reasonable expectations regarding vehicle condition and reconditioning.
Maintain proactive communication with customers, ensuring acceptance and quality of resolutions
Collaborate with inspection and quality control teams to provide feedback and manage policy and goodwill loss effectively.
Who You Will Work With:
Reporting to the Sr. Arbitration Manager, this role will collaborate with given customers, inspection teams, and quality control teams on a regular basis.


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