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# Technical Support Specialist

- **Company:** Cadre5, LLC.
- **Location:** Knoxville, TN, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cyber Security, Microsoft Office, Remote Desktop Services, Search (Computer Science), Connectivity Problems, Tablet Computers
- **Published:** July 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=92d66cdcb0fb259f

## About the Role

* Associate degree in related discipline and 2-5 years of relevant experience OR Bachelor's degree in related discipline with 1 year of experience, * Knowledge and experience in videoconferencing, mobile devices, telecommunications, networking, cyber security, and audio-visual equipment a plus.
 * Experience with Active Directory for creating, modifying, disabling accounts, enabling and moving.
 * Experience with Office 365 and Exchange Administration

## Description

* Deliver exceptional customer service at the IS&S Walk-Up desk assisting employees and subcontractors with troubleshooting, account-related issues, encryption and deployment of Government Furnished Equipment (GFE).
 * Work directly with customers via phone, email, chat sessions, remote connection, or in person.
 * Provide resolutions to customer issues/requests.
 * Properly escalate unresolved queries to the next level of support.
 * Utilize service management tools to document work notes and updates.
 * Follow up with customers, provide feedback and see problems/requests through to resolution.
 * Maintain broad knowledge of company software/hardware and procedures, and policies such as IT, HR, finance, cyber security, and technical security that impact the user work environment.
 * Apply technical expertise, product knowledge, and problem-solving skills to drive the diagnosis and resolution of customer reported issues.
 * Install and configure approved software and hardware.
 * Coach end users on tools and equipment usage.
 * Troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through course work, Internet research, contacting vendor support, and work experience.
 * Setup, configure, and troubleshoot mobile devices including tablets, mobile phones, and pagers.
 * Setup, configure, and troubleshoot desktops within New Hope Center bldg.
 * Strong customer service and interpersonal communication skills., * Able to concisely and accurately describe technical details to customers.
 * Quick decision making when assessing a solution to a problem that is creating a business or production delays.
 * Well-developed IT troubleshooting skills and customer service.


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