> Markdown version of [/jobs/ext/1173492-systems-support-engineer](https://www.wearedevelopers.com/jobs/ext/1173492-systems-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Engineer - **Company:** Clever Inc. - **Location:** Washington, DC, United States (Remote available) - **Experience:** Expert - **Salary:** $90,000.0 - $140,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, HTML, Java (Programming Language), Microsoft Excel, Apache Tomcat, Confluence, JIRA, Microsoft Outlook, C Sharp (Programming Language), C++ (Programming Language), Data Mining, Ethernet, Issue Tracking Systems, JSON, Python (Programming Language), Log Files, Microsoft Visio, Microsoft Servers, Microsoft SQL Server, Network Configuration and Change Management, Windows PowerShell, SQL Databases, TCP/IP, Extensible Markup Language (XML), Network Routers, Firewalls (Computer Science), Information Technology, Grep, Hardware Infrastructure, SQL Server Management Studio (SSMS), Splunk, Sql Database Administration - **Published:** July 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e638687e5fdafa6b ## About the Role * 5+ years of experience in a technical support or engineering environment which involves hardware, software, data, and communications technologies troubleshooting * Minimum of bachelor's level degree in Computer Science, Engineering, or equivalent * Proven track record of creating comprehensive solutions and establishing priorities that provide the best-balanced solution. * Good communication skills including oral, written, and customer approach * Familiar with SQL Management Studio and SQL Databases. * Familiar with Server Hardware and Microsoft Server Operating Systems. * Familiar with TCP/IP and network configuration. * Basic understanding of Electronics and reading schematics. * Must be able to travel locally, nationally, and internationally as required. * Must be familiar with Excel, Word, Visio, PPT, Teams, and Outlook. * Must possess a Valid Driver's license and be able to commute daily to an office. Preferred Skills: * Experience with Jira and Confluence software. * Familiar with Splunk and data mining using Splunk. * Understanding of Hardware and systems used onboard transit buses. * Understanding of mechanical systems on vehicles as well as Electrical and J1939/J1708. * Coding background. C#, C++, Python. * Familiar with PowerShell scripts. * Familiar with using Grep and string queries. * Understanding of Security fundamentals; Firewalls, AV software, and ACLs. * Familiar with installing and supporting Java, Apache Tomcat, MSSQL. * Familiar with HTML, JSON, XML formats. ## Description The System Support Engineer (SSE) manages and oversees daily Support operations for a Clever Device's customer. The primary function of the position is to oversee the lifecycle, and ultimate resolution, of technical issues reported by the customer. The SSE requires technical proficiency and strong communication skills as they often act as the primary point of contact for reported issues. The SSE shall demonstrate advanced skills in triaging issues, providing customer service, troubleshooting, and problem solving. The SSE needs to effectively maintain a cooperative working relationship with the Clever Devices Development team, fellow SSEs, other Clever Devices employees, and most importantly, our customers., * Create strong relationships with customer contacts. * Have constant dialogue with customers to understand their business, needs, and to look for any issues. * When issues are reported or discovered, perform system troubleshooting, issue identification, resolution coordination, and keep the customer and internal teams updated with the current status. * Work as a key member of the customer account team to provide a unified front helping the customer support their Clever Devices' Products. This means knowledge and information is constantly shared between the team. * Use the JIRA ticketing system to open issues, track progress and investigate potential issues. Be efficient with internal resources by investigating existing tickets prior to opening duplicates. * Troubleshoot issues with Clever Devices' products. * Use logfiles and other inputs to proactively look for trends in fleet data. Also review reported issues for potentially larger issues. * Escalate issues to upper management when required to bring a larger audience to the problem. * Become a subject matter expert regarding our customer specific installations. * Escalate issues via JIRA tickets to get resources from Engineering when required. * Work with Engineering to provide supporting information and log files when an escalated ticket is being worked by Engineering. * Be familiar with user functions related to all Clever products at the customer's location. * Support the underlying servers that support Clever Devices' applications. * Understand the onboard bus equipment. Ability to troubleshoot issues with the systems on board including IVN, TSP, APC, Farebox, IP Routers * Have a basic understanding of the general structure and components of a transit Vehicle. Electrical, J1939, J1708, Ethernet, Multiplexors. * Understand how to make simple queries using SQL Server Management Studio * Be familiar with string queries and log file analysis techniques. * Travel to customer sites as needed. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)