> Markdown version of [/jobs/ext/1173502-desktop-analyst](https://www.wearedevelopers.com/jobs/ext/1173502-desktop-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Analyst - **Company:** Bloom Energy - **Location:** Fremont, CA, United States - **Salary:** $72,800.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Adobe Creative Cloud, Amazon Web Services, Apple IOS, Apple Mac Systems, JIRA, Microsoft Azure, Software as a Service, Collaborative Software, Desktop Computing, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Office Suite, Remote Desktop Services, Cloud Services, TeamViewer, Office365, Microsoft InTune, Information Technology, Gsuite - **Published:** July 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5bb5054a1456017a ## About the Role * Proven experience in an IT support or service desk role, ideally in an executive or high-priority support capacity. * Strong knowledge of Windows and Mac OS, as well as mobile devices (iOS, Android). * Proficiency with remote troubleshooting tools (e.g., TeamViewer, Zoom, VPN solutions). * Experience supporting office productivity software (e.g., Microsoft Office 365, Google Workspace, Adobe Creative Suite) and collaboration tools (e.g., Microsoft Teams, Slack). * Solid understanding of IT infrastructure, including networking, Active Directory, VPN, and cloud services (AWS, Azure). * Ability to handle sensitive information with discretion and maintain confidentiality. * Excellent communication skills, with the ability to explain complex technical concepts to non-technical users. * Strong problem-solving skills and a proactive approach to troubleshooting. * Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment. * Flexibility to work during evenings, weekends, and holidays as part of the extended hours on call rotation. * Experience with Microsoft Intune a plus * Experience with O365 Admin Portal Experience is a plus * IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified IT Professional (MCITP) are a plus. ## Description We are looking for a Desktop Analyst to join our team in one of today's most exciting technologies. This role will report to Sr. Service Help Desk Manager and based in Fremont, CA. This is a fully on-site, in office role 5 days a week., * Troubleshoot and resolve hardware, software, and networking issues with a focus on providing a quick and effective resolution. * Provide high-level IT support manufacturing, staff, and employee across all business functions. * Work with other IT teams (network, security, applications) to ensure coordinated problem resolution and ensure service continuity during extended hours. * On a rotational basis, provide day-to-day IT support for manufacturing staff, addressing issues related to desktop computers, workstations, printers, and peripheral devices (scanners, barcode readers, etc.). * Manage, monitor, and respond to IT incidents using Service Desk software (Jira). Ensure all work are logged, prioritized, and escalated according to established procedures. * Support and troubleshoot corporate devices, including laptops, smartphones, video conferencing equipment, printers, and collaboration tools. * Escalate complex technical issues to senior IT staff or specialists, providing detailed documentation and follow-up. * Provide guidance and troubleshooting support for virtual private network (VPN) connections, remote desktop tools, and cloud-based applications. * Maintain a high level of customer service and professionalism when interacting with staff. * Document solutions, create knowledge base articles, and contribute to internal process improvement initiatives. * Participate in after-hours on-call rotation, ensuring availability during critical incidents or outages. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)