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# Service Design Consultant

- **Company:** Axelon Services View all jobs
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Service Design, User-Centered Design
- **Published:** July 3, 2026
- **Apply:** https://www.careerjet.com/job/us86b66c1f397bc28028ffdb9410ef0764/eaa

## About the Role

* Minimum 3 years of experience designing or redesigning complex services or programs using human-centered design methods.
 * Experience working on time-bound, project-based service design engagements.
 * Strong skills in research, synthesis, journey mapping, and service blueprinting.

Preferred Skills:

 * Experience facilitating workshops and coaching cross-functional, non-design teams.
 * Interest in mission-driven work with real-world impact.

## Description

* Synthesize existing research, metrics, and program materials into clear insights and identify critical learning gaps.
 * Diagnose current state services from both participant and operational perspectives.
 * Partner with stakeholders to prioritize the service gaps with the greatest potential impact.
 * Design and test improved service concepts using lightweight, iterative methods.
 * Produce clear, actionable artifacts and recommendations that enable teams to carry the work forward after the engagement.

Project Focus Areas:

 * Back to Work Coaching Program:

 * Analyze the end-to-end participant experience, from intake through employment.
 * Identify barriers to participation, completion, and job outcomes.
 * Redesign priority touchpoints and supporting operations; test and refine improvements.
 * Gig Worker Expense Management Tools:

 * Support research into financial behaviors, constraints, and technology comfort among older gig workers.
 * Support mapping current expense tracking practices and pain points.
 * Develop and prototype early concepts to inform a go / no go decision and potential next phase., Sales Consultant - Based in the Showroom with visits to clients | Luxury Home Furnishings Products Washington, D.C. Are you passionate about luxury design, exceptional client se…
 + 7 days ago


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