> Markdown version of [/jobs/ext/1174113-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/1174113-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** Robert Half - **Location:** Holland, OH, United States - **Salary:** $35,360.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Office - **Published:** July 3, 2026 - **Apply:** https://dejobs.org/x/x/79B53FB9B015497198310F417C97AA4A/job/ ## About the Role Requirements * High school diploma or equivalent required. * Prior experience in customer service, call center support, or entry-level technical support is preferred. * Working knowledge of Microsoft Office and familiarity with Windows-based environments, including Windows 10. * Ability to perform basic troubleshooting and manage service desk tickets with strong attention to detail. * Strong verbal communication skills and courteous phone etiquette when assisting customers. * Ability to stay composed in high-pressure situations and make sound decisions with limited supervision. * Organized work style with the ability to multitask effectively in a fast-paced support setting. * Familiarity with Active Directory and general technical support practices is a plus. Technology Doesn't Change the World, People Do.® ## Description We are looking for a Help Desk Analyst to join a customer-focused support team in Holland, Ohio. This long-term contract position is fully onsite and supports a 24/7 operation, with multiple shifts available for professionals who can deliver dependable first-level assistance. The ideal candidate is comfortable handling inbound calls, documenting issues accurately, and responding calmly and efficiently in a fast-moving environment., * Respond to incoming support calls with professionalism and a strong service mindset while addressing Tier 1 customer needs. * Review reported issues, assess equipment or system concerns, and identify the appropriate next steps in a timely manner. * Monitor service tickets, maintain accurate case records, and document troubleshooting activity and customer interactions in detail. * Escalate incidents to the proper internal teams when resolution requires additional expertise or immediate attention. * Follow established support procedures to determine when outreach, troubleshooting, or escalation is required. * Verify that configurations and implemented solutions are functioning correctly before closing or advancing a case. * Provide overnight ticket monitoring and ensure urgent issues are handled according to defined service protocols. * Support additional operational tasks as needed to help maintain consistent service coverage and quality. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)