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# Senior Service Desk Support

- **Company:** North Mississippi Medical Center
- **Location:** Tupelo, MS, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Systems Analysis, Information Technology, Communication Devices
- **Published:** July 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d5544b72777743d1

## About the Role

Education Level
Education Details
Required/Preferred
High School Diploma or GED Equivalent
Required
Associate's Degree
in Computer Science or related field, DL NUMBER - Driver License, Valid and in State
Valid State Issued Driver's Licence and approved NMHS driving record
Required
Work Experience
Number of Years
Work Experience Details
Required/
Preferred
1-3 years
Minimum of 3 years experience in IT Service Desk Role, Working knowledge of installation, set-up, and modification of Windows Operating Systems, end user devices and communication equipment, You must have a High School Diploma or GED or higher

## Description

The Senior Service Desk Support Specialist at North Mississippi Health Services is responsible for providing user support in the use of device hardware and software which includes coordinating complex issue resolution, facilitating timely installations, analyzing system needs, engaging in project management, and remaining up-to-date on knowledge of technology advancements. This role utilizes organizational and communication skills to identify opportunities for improvement related to system and vendor management, and to promote ongoing compliance with all relevant policies, procedures, and regulations to enable efficient and effective support for all users.
JOB FUNCTIONS
Customer Service:

 * Provides technical assistance to NMHS employees/Departments regarding the use and capabilities of end user device software, hardware and communication equipment.
 * Travels to NMHS locations as required/requested.

Implementation:

 * Responsible for timely and accurate installation of purchased end user device systems, software and communication equipment.
 * Monitors, evaluates and makes recommendations concerning the operational effectiveness of various end user systems and communication equipment.

System Analysis:

 * Assists management in administering "off-the-shelf" software.
 * Assists in the installation of workstation hardware/equipment and communication equipment.

Project Management:

 * Assists in planning and executing projects to ensure adherence to budget, schedule, etc.

Communication:

 * Communicates effectively and efficiently with team members, end users, and other NMHS staff members.

Education:

 * Stays abreast of changes in technology that affect end user devices, systems, software and communication equipment/systems.

Regulatory Compliance:

 * Adheres to NMHS/NMMC Policies/Procedures/Guidelines.
 * Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues., * Approval Responsibility:
 * P & L Responsibility:
 * Assets Controlled:
 * Controllable Expenses (e.g., Payroll and other budgeted items):
 * Total Financial Responsibility:

Budget Responsibility

 * Primary Budget Responsibility:
 * Shared Budget Responsibility


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