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# Escalation Engineer

- **Company:** A LABORATORY FOR ACTOR TRAINING EXPERIMENTAL THEATER COMPANY, INC.
- **Location:** Chicago, IL, United States (Remote available)
- **Experience:** Expert
- **Salary:** $100,000.0 - $130,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Amazon Web Services, Microsoft Azure, C Sharp (Programming Language), Software Debugging, JSON, Python (Programming Language), Microsoft SQL Server, Model View Controller (MVC), Software Deployment, Software Engineering, Transact-SQL, .NET Core, ReactJS, Backend, Kubernetes, Information Technology, Front End Software Development, Api Design, Restful APIs, Webhooks, Docker
- **Published:** July 3, 2026
- **Apply:** https://www.careerjet.com/jobad/us4696c205cbd0ff4c4f93cb4c0cf13c32

## About the Role

Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, or other closely related degrees Experience or coursework in the following: Advanced troubleshooting and debugging Software deployment and incident management Customer interaction and technical explanation Backend experience with C#, .NET Core/MVC, and Python Frontend experience with React and JavaScript; SQL Server (T-SQL, JSON) Experience working with Azure and/or AWS services Experience working with Docker or Kubernetes Experience with API design, specifically RESTful and Webhooks services.

## Description

You will: Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic issues Develop tools, scripts, and documentation to enhance internal support workflows and reduce time-to-resolution Design and implement diagnostic procedures to reproduce, analyze, and resolve high-priority issues Test and deploy hotfixes or critical patches to maintain systemic stability Communicate technical findings and updates clearly to customers and internal stakeholders Create and maintain detailed knowledge-base articles and support documentation.
Telecommuting within the area of intended employment 1 day/week., Hi, Please find the requirement and revert if interested. Position: Senior LogicMonitor Engineer Azure/MES Monitoring Exp: 10+ years Loc: Chicago, IL (Hybrid) Visa: Any v…

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