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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Operations Analyst - **Company:** Randstad Austria GmbH - **Location:** Wien, Austria - **Experience:** Experienced - **Salary:** €45,738.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Issue Tracking Systems, Network Connections, Microsoft SharePoint, Tablet Computers, Software Troubleshooting, Information Technology, Servicenow - **Published:** July 4, 2026 - **Apply:** https://www.randstad.at/jobs/it-service-operations-analyst-mfd_wien_47105162/ ## About the Role * A completed IT education or equivalent practical experience, ideally with 3+ years of professional experience in an international corporate environment. * Deep hands-on knowledge of Windows OS and the Microsoft 365 ecosystem (including Teams, SharePoint Online, OneDrive) as well as modern meeting room equipment. * Good understanding of ITIL frameworks and structured service desk processes (experience with ServiceNow or similar tools is a major plus). * Professional fluency in both German and English (written and spoken). * A proactive, highly customer-oriented mindset with strong prioritization skills and full commitment to a 100% on-site work model in Vienna. ## Description Our client is a renowned, international top-tier company known for its stability and modern standards, offering a dynamic and multicultural work environment in the heart of Vienna. Benefits * A secure, long-term full-time position within a globally connected IT cluster covering Austria, the Baltics, and Scandinavia. * An attractive and diverse workplace spanning two premium Vienna locations (3rd and 16th district), bridging classic office spaces with advanced laboratory environments. * Active involvement in both local and global IT projects, offering excellent opportunities to expand your professional horizons. * Ideal framework to deepen your expertise, with great corporate support for obtaining valuable industry certifications (e.g., ITIL or Microsoft). * Direct cooperation with a specialized local Lab-IT team and clear, structured regional reporting lines for smooth daily operations. Responsibilities * Reliable processing, prioritization, and resolution of IT service requests and incidents utilizing the internal ticketing system (ServiceNow). * Conducting daily walkthroughs of office and meeting room areas to check hardware functionality and resolve issues before users report them. * Providing hands-on hardware/software troubleshooting, network connectivity support, and Mobile Device Management (MDM) for standard workplace infrastructure. * Taking ownership of preparing, installing, replacing, and managing the asset inventory of laptops, desktops, tablets, and mobile phones for joiners and leavers. * Delivering simple user training sessions (1:1, small groups, or via email) and creating clear, structured technical documentation. Requirements * A completed IT education or equivalent practical experience, ideally with 3+ years of professional experience in an international corporate environment. * Deep hands-on knowledge of Windows OS and the Microsoft 365 ecosystem (including Teams, SharePoint Online, OneDrive) as well as modern meeting room equipment. * Good understanding of ITIL frameworks and structured service desk processes (experience with ServiceNow or similar tools is a major plus). * Professional fluency in both German and English (written and spoken). * A proactive, highly customer-oriented mindset with strong prioritization skills and full commitment to a 100% on-site work model in Vienna. For this position, a minimum salary of at least € 3,267.- gross per month applies (based on a full-time employment of 38.5 hours per week). ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Robots are coming into the wild! 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