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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # UX Analyst - **Company:** Serco - **Location:** Belgium - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Balsamiq, HTML, A/B Testing, Web Accessibility, Adobe Creative Cloud, Axure RP, User Interface Testing, User-Centered Design, Web Content Accessibility Guidelines, Web Analytics, Website Wireframe, Extensible Markup Language (XML), Adobe XD, Figma, Web Technologies, Front End Software Development, User Administration - **Published:** July 4, 2026 - **Apply:** https://be.indeed.com/viewjob?jk=7ff197a081763a19 ## About the Role * Experience as a UX Consultant, UX Researcher, Digital Communicator, or in an equivalent role. * Experience with the eUI Platform. * A portfolio demonstrating the ability to work across a variety of industries. * Knowledge of front-end web technologies (e.g. HTML and CSS) to collaborate effectively with development teams. * Knowledge of UI/UX design tools (e.g. Figma, Sketch, Adobe XD) to create prototypes and interactive mock-ups. * Knowledge of web technologies and standards (e.g. HTML, XML, SEO, accessibility, and analytics) to ensure user-centred design compliance. * Knowledge of prototyping, wireframing, interaction flows, information architecture, and user testing. * Knowledge of prototyping and design tools (e.g. Axure, Balsamiq, Adobe Creative Suite) to produce wireframes, user flows, and visual assets. * Knowledge of accessibility standards (e.g. WCAG 2.2 and EN 301 549) to design inclusive and compliant user experiences. * Knowledge of UX research methods (e.g. usability testing, surveys, and A/B testing) to validate design decisions through evidence-based research. Certifications * Mandatory for the Normal level: one of the following certifications, or an equivalent qualification: * Certified Usability Analyst (CUA). * Certified User Experience Analyst (CXA). * Nielsen Norman Group (NN/g) UX Certification. * Certified Professional in User Experience (CPUX). * Google UX Design Professional Certificate. * Akendi UX Certification. Skills and Experience * A minimum of 6 years of experience in a similar role is required. * Capacity to act as a strategic partner to business stakeholders, articulating the return on investment (ROI) of UX and embedding user-centred practices into business planning. * Ability to present evidence-based UX recommendations confidently and secure stakeholder buy-in. * Commitment to delivering research and UX artefacts that meet recognised quality standards. * Ability to participate in multilingual meetings. * Ability to understand, speak, and write English; knowledge of French is considered an additional asset. * Strong communication skills with the ability to engage effectively with users, designers, and stakeholders. * Ability to work both independently and as part of a team. * Results-oriented mindset with a strong focus on delivery. * Ability to ensure that design decisions are evidence-driven. ## Description * Conduct qualitative and quantitative research to understand user needs, behaviours, and motivations. * Analyse web analytics and User Experience (UX) metrics, aligned with standards such as ISO 9241-210, to identify trends and provide actionable insights. * Plan and conduct usability testing based on human-centred design principles to evaluate product effectiveness and identify improvements. * Develop and administer surveys, conduct user interviews, and gather ongoing feedback to continuously improve the user experience. * Create user personas, customer journey maps, and task flows to support intuitive and seamless user experiences. * Conduct heuristic evaluations to identify usability issues based on recognised usability principles. * Prepare and present research findings and recommendations to stakeholders. * Collaborate with design and development teams to translate research findings into design improvements. * Conduct A/B testing to evaluate design alternatives and optimise the user experience. * Develop and maintain User Experience (UX) guidelines and best practices aligned with recognised standards. * Coach and mentor colleagues, promoting User Experience (UX) knowledge and best practices across the organisation. * Ensure that all research activities and design recommendations assess compliance with accessibility standards (e.g. Web Content Accessibility Guidelines (WCAG) 2.2 and the European Accessibility Act (EAA)). * Maintain a centralised research repository and ensure all user research complies with consent and data privacy requirements. ## Related Videos - [UX is a fullstack job!](https://www.wearedevelopers.com/videos/1020-ux-is-a-fullstack-job) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [UX in the Dev Cycle: Moving from Handoff to Handshake](https://www.wearedevelopers.com/videos/1467-ux-in-the-dev-cycle-moving-from-handoff-to-handshake) - [Designing the Future of Human<>Agent Collaboration](https://www.wearedevelopers.com/videos/1447-designing-the-future-of-human-agent-collaboration) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. Grogg](https://www.wearedevelopers.com/videos/1806-nolojs-avoiding-javascript-cruft-with-html-and-css-aaron-t-grogg) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)