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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT - Desktop Support Technician - **Company:** The Granite Group - **Location:** Sevenoaks, UK - **Salary:** £34,000.0 - £36,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, VoIP, Networking Basics, Cloud Services, Enterprise Software Applications, Connectivity Problems, Office365, Patch Management, Malware Detection - **Published:** July 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=45df6a50ce3b5cfb ## About the Role * Minimum 1 year working in a support role within a managed IT service desk function * Windows 10 ad 11 operating systems * Anti-malware solution support * Problem solving and troubleshooting skills * Understanding of security principles and endpoint solutions * Excellent written, communications and documentation skills. * Communicate with all levels of staff within the business and our external 3rd partners * The ability to work under pressure and to tight deadlines. * Excellent Customer Service * Worked within an ITIL service management model or qualification * Office365 support experience * Basic network knowledge * CompTIA or other role appropriate qualifications would be beneficial * Understanding of security, server, virtualisation and cloud solutions support * Exposure to legal or insurance industry with familiarity of the software and toolsets utilised ## Description We're currently looking to recruit a talented Desktop Support Technician to join our established, fast paced team. Reporting to the Desktop Support Team Manager, you will be the first point of contact for all IT issues and security incidents from colleagues across the business with an aim of first-time resolution., * To be the first point of contact for all IT issues, security incidents and requests from within the business, aiming to first time resolution with escalating to resolver groups as required; ticket management, maintaining SLAs, meeting KPIs ensuring our users receive effective and efficient service * Provide deskside and remote IT support to the business user base. * Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLA's, meeting required KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups * Perform daily, weekly and monthly system check processes * Troubleshooting and resolving network connectivity issues * Administering Active Directory * Monitor system and infrastructure availability and performance * Managing VOIP and digital phone systems ensuring customers have the best possible journey. * Assist in the maintenance and distribution of software packages, manual and automated * Perform actions necessary within all Security compliance processes * Client device builds using automated solutions and patch management * Monitor and manage web and email security filter rules within company guidelines * Manage, perform, maintain and test backups/recovery * Participate in production support and continuous improvement activities to enhance team practices and maintain high quality solutions. * Adhering to change control best practice * Maintain knowledge base * Assist with application and product testing as required ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)