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# IT Engineer (Band 5) - 2nd Line Support

- **Company:** Triumph Consultants Limited
- **Location:** West Sussex, UK
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Microsoft Software, Computer Networking Systems, Information Technology, Network Server, Server Operating Systems & Platforms, User Accounts
- **Published:** July 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=e724740290dedd9f

## About the Role

* Previous experience in an IT support or infrastructure role (2nd line or equivalent).
 * Strong technical knowledge of Microsoft technologies, networking, and server environments.
 * Confident troubleshooting hardware, software, and connectivity issues.
 * Excellent communication and customer service skills, with the ability to support non-technical users.
 * Ability to work flexibly across multiple sites in Sussex.
 * Full driving licence and access to a vehicle essential.
 * Relevant IT qualifications or equivalent hands-on experience.

## Description

This is an excellent opportunity for a hands-on IT professional with strong technical knowledge across Microsoft environments and infrastructure support to join a busy IT department delivering critical operational services., * Provide 2nd line support for IT incidents and service requests across multiple sites.

 * Install, configure, and maintain hardware, software, networks, and systems.
 * Support Microsoft environments including Windows OS, Office 365, Exchange, Active Directory, servers, and networking infrastructure.
 * Troubleshoot and resolve complex technical issues, escalating where appropriate.
 * Support and mentor junior IT staff when required.
 * Manage user accounts, system changes, and IT equipment lifecycle processes.
 * Contribute to IT projects, system upgrades, and service improvement initiatives.
 * Ensure IT systems remain secure, stable, and operational across all services.


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