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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Services Manager - **Company:** ITC Compliance Ltd - **Location:** Emersons Green, UK - **Experience:** Experienced - **Salary:** £45,000.0 - £50,000.0 - **Contract:** Temporary contract - **Skills:** Apple Mac Systems, JIRA, Cloud Computing, Linux, SQL Databases, Diagnostic Tools, Enterprise Software Applications, Office365, Microsoft InTune, Information Technology, Network Support, Zendesk, Api Management - **Published:** July 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=fbf9ef39dbba03e7 ## About the Role · Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). · Relevant certifications (e.g., ITIL, CompTIA, or Microsoft) are a plus. Experience: · Minimum of 5 years in IT support roles, with at least 2 years in a managerial capacity. Technical Skills: · Strong knowledge of Windows, macOS, and Linux systems. · Proficiency with enterprise software, networks, and troubleshooting tools. · Familiarity with ITSM tools (e.g., Fresh Desk, Jira, Zendesk). · Hands on knowledge of Office365 suite · Knowledge of endpoint management systems such as Intune or Jump Cloud · Familiarity with database management including proficiency in SQL Leadership · Excellent team management, conflict resolution, and mentoring skills. Problem Solving: · Strong analytical and critical-thinking skills. Communication · Exceptional verbal and written communication abilities to interact with technical and non-technical stakeholders ## Description The IT Services Manager is responsible for overseeing the IT support team, ensuring efficient operation and management of IT systems, and providing excellent technical support services to employees or clients. This role involves managing support processes, monitoring performance metrics, resolving complex issues, and maintaining strong vendor relationships. Key Responsibilities:Team Leadership and Management: · Supervise, train, and mentor IT support staff. · Schedule and delegate support tasks, ensuring coverage during operating hours. · Conduct performance evaluations and provide feedback to team members. · Foster a customer-centric culture within the support team. Technical Support Operations: · Oversee daily IT support activities, ensuring timely resolution of issues within their SLA. · Troubleshoot escalated technical problems and communicate with engineering teams should it require 3rd line support. · Develop and enforce support workflows and standard operating procedures. · Ensure efficient support for hardware, software, networks, and IT systems. Integration Management: · Handling client API integrations within ITC Compliance platforms. · Liaising with customers and internal stakeholders · Troubleshooting integration issues and resolving in a timely manner. Process Improvement: · Monitor ticketing systems to analyse trends and identify recurring issues. · Implement proactive measures to reduce system downtime and improve efficiency. · Document and update support procedures, policies, and user guides Vendor and Stakeholder Management: · Coordinate with vendors for software, hardware, and network support services. · Manage procurement of IT equipment and ensure proper asset tracking. · Collaborate with other departments to align IT support with business needs. Project Management: · Lead or participate in IT-related projects, ensuring deliverables are met. · Assist in implementing new technologies and upgrades. · Prepare reports on project progress, risks, and resolutions. Compliance and Security: · Ensure compliance with organisational IT policies and industry regulations for example SOX. · Assist in implementing and maintaining cybersecurity measures. · Regularly audit systems to identify and mitigate risks. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)