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# Technical Support Analyst - SketchUp

- **Company:** Trimble Inc.
- **Location:** Leeds, UK (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Testing (Software), 3d Models, 3D Computer Graphics Software, Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Confluence, JIRA, Bug Tracking Systems, DirectX (Software), Windows Servers, Systems Development Life Cycle, SketchUp (3D Modeling Software), Scripting, Information Technology, 3-tier Architectures, Programming Languages
- **Published:** July 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=8b60cf5328e42650

## About the Role

Ready to champion the voice of millions of architects, engineers, and creatives who use the world's premier 3D modeling software? SketchUp is looking for an analytical, customer-centric problem solver to drive advanced technical troubleshooting, bridge the gap between users and development teams, and optimize our global product feedback loops in a dynamic, growth-oriented environment., * 3+ years of proven experience navigating advanced technical support environments or software workflows

 * Demonstrated mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence
 * Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks
 * Outstanding verbal and written communication skills with a native ability to manage demanding situations with empathy and clarity
 * Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience

Bonus Points For:

 * Practical familiarity with 3D modeling software, architectural design workflows, or 3D graphics processing via DirectX 12 and Metal
 * Broad OS environment diagnostic skills across Windows, MacOS, iOS, Android, and Windows Server
 * Lightweight programming knowledge or scripting experience in modern development languages

## Description

AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.

What Makes This Role Great:

In this role, you will transcend basic troubleshooting by acting as a high-impact Tier 3 technical investigator and customer advocate, directly collaborating with SketchUp developers to solve complex system issues and shape the continuous improvement of tools used by global creators.

Key Exciting Responsibilities:

 * Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems
 * Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments
 * Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients
 * Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions
 * Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds


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