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# IT Desktop Support Engineer

- **Company:** Allied Digital service
- **Location:** Liverpool, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £29,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Computer Networks, Linux, Domain Name System (DNS), Monitoring of Systems, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, System Center Configuration Manager, Windows Servers, Software Deployment, Software Engineering, TCP/IP, Transmission Control Protocol (TCP), Enterprise Software Applications, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Laptops, Servicenow, User Accounts
- **Published:** July 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=2c932da6edf45fe7

## About the Role

* Proven experience in desktop support or IT support roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux).
 * Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols.
 * Familiarity with enterprise management tools including SCCM, BMC Remedy, ServiceNow, Jira, and Active Directory.
 * Experience supporting Microsoft Windows Server environments alongside client OS platforms.
 * Strong troubleshooting skills related to software issues within Microsoft Office applications and other enterprise software.
 * Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
 * Ability to work independently or as part of a team in a fast-paced environment while prioritising tasks effectively.
 * Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCITP), or similar are desirable but not essential.

This position is ideal for motivated individuals seeking to expand their expertise in IT support within a professional setting that values continuous learning and development., * IT Desktop Support : 5 years (required)

## Description

* Deliver first-line technical support via help desk platforms such as ServiceNow and Jira, addressing user queries efficiently and professionally.
 * Troubleshoot and resolve issues related to desktop hardware, including PCs, laptops, printers, and peripherals.
 * Support and maintain Windows (including Windows Server), macOS, and Linux operating systems across organisational devices.
 * Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates.
 * Configure and support network components such as LAN, VPNs, DNS, TCP/IP protocols, firewalls, and switches to ensure secure connectivity.
 * Assist with software troubleshooting for applications including Microsoft Office suite and specialised organisational tools.
 * Monitor system performance, perform routine maintenance tasks, and implement updates or patches as required.
 * Collaborate with the IT team to improve existing infrastructure, document procedures, and contribute to ongoing projects.
 * Maintain security standards by managing firewalls, VPN access, and other protective measures in line with organisational policies.


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