> Markdown version of [/jobs/ext/1176846-it-systems-support-analyst-interim](https://www.wearedevelopers.com/jobs/ext/1176846-it-systems-support-analyst-interim). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Support Analyst (Interim) - **Company:** THE Institute of the Motor Industry - **Location:** Brickendon, UK (Remote available) - **Salary:** £30,000.0 - £35,000.0 - **Contract:** Contract - **Skills:** Business Systems, Learning Management Systems, Issue Tracking Systems, IT Management, Microsoft Office, Role-Based Access Control, Microsoft SharePoint, Information Technology - **Published:** July 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=72a84dd5f0edbe9e ## About the Role Essential Experience & Knowledge * Proven experience in a combined IT support and systems or applications support role. * Experience administering and supporting business systems, such as an LMS or similar platform, including user access and releases. * Strong working knowledge of the Microsoft suite, including SharePoint. * Experience managing a busy support queue using a service-management or ticketing tool, with sound prioritisation. * Experience managing and coordinating third-party providers. Skills & Capabilities * Able to work independently with minimal onboarding and to be productive quickly. * Excellent communication and customer-service skills. * Comfortable supporting business-critical systems in a live environment. * Organised and methodical, with strong attention to detail. Personal Attributes * Self-starting, calm under pressure and comfortable with ambiguity. * Collaborative and approachable, with a genuine service ethos. * Discreet and trustworthy when handling sensitive data. * Delivery-focused with a practical, solution-oriented mindset. Desirable Experience * Experience within an awarding organisation, education, membership or other regulated environment. * Experience coordinating multiple third-party providers across a systems estate. * Exposure to infrastructure changes. * Familiarity with ITIL-aligned change management (CAB) and service management practice. * Experience supporting application or platform migrations and cutovers., * Relevant IT support or systems certifications, for example Microsoft, CompTIA or ITIL Foundation, are welcome. Practical experience is valued most. ## Description The Interim IT Support and Systems Analyst provides hands-on IT and systems support across the PMO and IT function during a period of planned and unplanned team absence and ongoing infrastructure projects. Working within IMI's IT governance framework, the role keeps day-to-day IT support and the core business systems running smoothly, owns and triages the support queue, manages and coordinates third-party providers, and provides practical capacity on projects. It is a hands-on delivery and support role rather than a line-management role, taking the operational load so that senior colleagues can step up to cover specialist and management gaps., IT Support & Service Coordination * Act as a first point of contact for end-user IT support across the organisation, resolving day-to-day queries and coordinating with third-party providers where required. * Work with the organisation's managed-service and third-party providers on routine maintenance, access and support tasks, ensuring requests are progressed and resolved. * Maintain a high standard of customer service and clear communication with colleagues at all levels. Systems & Applications Support * Provide day-to-day support, first-line resolution and triage for the LMS and other core business systems, escalating to providers and senior colleagues where required. * Support the day-to-day operation, configuration and maintenance of these systems, and coordinate releases and updates with the relevant providers. * Support user access administration within the business systems, including accounts, roles and permissions. * Act as a day-to-day point of contact and triage for colleagues on system issues. * Investigate, log and track issues through to resolution, keeping users updated throughout. Third-Party & Supplier Management * Own and manage the support ticket queue using the service-management tool, prioritising by impact and urgency and ensuring nothing is lost during the absence period. * Manage and coordinate third-party providers on incidents, changes, releases and routine requests, holding them to agreed service levels. * Support the introduction of improved ticket and SLA reporting. Infrastructure & Project Support * Provide practical, hands-on support to infrastructure and IT projects, assisting with delivery and rollout tasks as required. * Assist with project documentation, scheduling and coordination across internal teams and third-party providers. Governance & Compliance * Work within IMI's IT governance and change management framework, including the Change Advisory Board (CAB) and Technical Design Authority (TDA). * Support change control, user acceptance testing (UAT) and post-implementation checks for changes and releases. * Recognise that several systems hold regulated and sensitive data, and handle changes and access accordingly. * Handle data responsibly and in line with UK GDPR and the organisation's data protection obligations. ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)