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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service & Support Engineer (D365 F&SCM), Carquefou, France - **Company:** Trelleborg - **Location:** Carquefou, France - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Business Software, Business Systems, Electronic Data Interchange (EDI), Microsoft Dynamics, Microsoft Software, SAP (Applications), Systems Integration, Information Technology, SAP S/4HANA, Data Management, Infor - **Published:** July 4, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=f8a931edc4443648 ## About the Role * Minimum 3+ years of experience in application and system support within a global and complex IT environment. * Bachelor's degree in Information Technology, Computer Science, or equivalent experience * Experience in application or system support in a complex IT environment * Strong troubleshooting and analytical skills * Understanding of business applications, ERP processes, and system integrations * Ability to work independently and manage multiple priorities * Strong communication skills and ability to work with both technical and business users * Experience working in a global or cross-functional environment Nice to have: * Experience supporting ERP systems, preferably Dynamics 365 F&SCM * Exposure to other ERP platforms such as AX2012/AX2009, Infor M3, or SAP (S/4HANA or ECC) is considered an advantage * Experience with Microsoft technologies such as Azure or Power Platform * Experience working in environments with both global platforms and local business systems * Understanding of how business applications interact across systems We will support you with a strong team environment, clear priorities, and the opportunity to grow your role over time. ## Description As a Digital Solutions Service & Support Engineer (D365 F&SCM), you will be responsible for providing end-to-end support across business applications and digital solutions. You will work in a global environment, supporting a mix of Microsoft-based platforms and local business systems. The role requires a hands-on approach, where you independently investigate, resolve, and follow up on issues to ensure stable operations and business continuity. You will take ownership of the application landscape within your scope and work closely with business users, developers, and other teams to ensure effective and reliable system support. You will have the opportunity to: * Support business applications including ERP, CRM, EDI, and local systems across regions * Troubleshoot and resolve application and system issues end-to-end * Work with Microsoft-based solutions and Azure services where applicable * Investigate incidents, perform root cause analysis, and implement solutions * Maintain documentation, work instructions, and knowledge base articles * Coordinate with internal teams and escalate when required * Support master data and ensure data consistency across systems * Contribute to training and support end-users in system usage * Support transitions from local solutions to global or centralized services * Drive continuous improvement of support processes and system stability You will take ownership of issues from identification through resolution and follow-up, ensuring stable operations and continuous improvement across systems. About the Ideal Candidate You are a hands-on problem solver who takes ownership and works independently to resolve issues across a complex system landscape. You are comfortable working in a global environment with different stakeholders and time zones, and you have a strong drive to ensure stable operations and high service quality. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [AI for Enterprise Developers - Dr. Damir Dobric](https://www.wearedevelopers.com/videos/1831-ai-for-enterprise-developers-dr-damir-dobric) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)