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# Product Support Specialist

- **Company:** Georgia-Pacific
- **Location:** Atlanta, GA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Microsoft Outlook, Excel Pivot Tables, Microsoft Office, Microsoft PowerPoint, Salesforce.Com
- **Published:** May 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=628229cf23753ac5

## About the Role

Do you have experience in Microsoft Teams?, Do you have a Associate's degree?, * Work experience in product support, claims processing, customer service, or similar.

 * Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
 * Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.
 * Ability to travel up to 15%.

What Will Put You Ahead

 * Associate's degree
 * Experience with Salesforce.com or similar CRM systems.
 * Background in commercial construction engineering, building science, product design, or technical consulting.
 * Claims management experience.
 * Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).

## Description

* Provide technical support for Georgia-Pacific Building Products (gypsum, structural

panels, lumber)

 * Manage inbound inquiries (phone calls and emails) from both internal and external customers
 * Provide timely, accurate, data-based solutions.
 * Capture and enter accurate customer records into CRM
 * Collaborate with team members and other departments for efficient issue resolution
 * Cross functional collaboration across the organization

Claims Processing:

 * Process product warranty claims applying critical and economic thinking
 * Communicate claim status updates to customers and resolve related issues
 * Track and analyze claims data to identify trends and maintain accurate records

Data Analysis:

 * Analyze data and provide insights on customer trends, product trends and claim trends


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