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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, IT Service Desk - **Company:** HYBRID PROMOTIONS, LLC - **Location:** Cypress, CA, United States - **Experience:** Experienced - **Salary:** $115,000.0 - $125,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, Apple Mac Systems, File Archiver, VoIP, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, File Systems, Domain Name System (DNS), Email Filtering, Local Area Networks, Microsoft Office, Windows Servers, TCP/IP, Wide Area Networks, Wi-Fi Technology, File Transfer Protocol (FTP), Tablet Computers, Information Technology, Laptops, Gsuite, User Administration, User Accounts - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=933aeefd6060c448 ## About the Role * 6+ Years of IT Service Desk Support in a multi-OS environment * 4+ Years of Executive Support * 2+ YearsofIT Service Desk Supervisor Role * Active Directory user administration and Office 365 user administration * Understanding of TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, and other common networking concepts and practices * Experience with VOIP PBX systems and teleconference equipment * Experiencewith troubleshootingMicrosoft Windows and Mac OSX operating systemissues * Experience with platforms, such as Google Apps,M365, andBarracuda Email Security * Ability to set-up, configure and troubleshoot network printers * Experience with PC and Mac imaging and deployment technologies * Experience with Microsoft Office and Mac Office * Strong interpersonal and communication skills; capable of explaining and documenting procedures in writing and verbally * Strong analytical and problem-solving skills * Ability to work independently with minimal supervision * Windows Server & Networking, Windows File Shares, File Storage Appliances, * RukusWireless, Office 365 & Exchange 2016, Active Directory & DNS, Active Directory Federated Services, Barracuda Archiver, Barracuda Email Filter, One Drive, Hightail,YouSendIt, FTP client software functions. * Microsoft Office Suite, Adobe Suite, Other common office productivityappsand programs. * Windows PCs & Laptops, Mac Desktops & Laptops, Mobile email access (smartphones, tablets,etc.). ## Description As the IT Service Desk Manager, you will be responsible for managing the end-to-end delivery, performance, and quality of IT services. Assisting our employees with their day-to-day computer and technical problems, as well as working to improve and streamline support processes. The right candidate would be detail-oriented, incredibly curious, and technically capable with a deep desire to partner with stakeholders to meet end-user support expectations. What You'll Do * Manage and development of IT Service Desk team and key vendor relationships * Be the main point of contact for Service Desk support issues and escalations * Prioritizationof Service Desk queue and day-to-day ticket assignment * Management and procurement of IT assets and inventory * Provide desktop support services for both local and remote employees * Diagnose, troubleshoot, and resolve software and hardware problems on desktops, laptops, printers, and mobile devices. * Install and configure desktops, laptops, IP deskphonesand mobile devices * Track support and project progress inServiceDeskticketing system (ManageEngineServiceDesk Plus) * Mentor,train,and delegate assignments to the IT Service Desk Team * Set up user accounts in Active Directory and hosted service providers * Document and develop IT processes, procedures, and practices * Solicit feedback andevaluates and monitorscustomer satisfaction to improve the quality of services. * Other duties as assigned ## Related Videos - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)