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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Center Specialist - Level II - **Company:** Lehigh Carbon Community College - **Location:** Schnecksville, PA, United States - **Salary:** $42,390.0 - $52,832.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, Databases, Microsoft Office, Password Management, Sharepoint Document Library, Visual Technology, Computer Equipment, Banner Advertisement, Gsuite - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8c618d7c3bec51e9 ## About the Role * Associate Degree in computer related discipline or equivalent from an accredited institution. Certifications * Act 153 Clearances (Act 34 PA Criminal Background, Act 151 PA Child Abuse History, Act 114 FBI Clearance Fingerprinting) * ComptiA A Plus - If not in possession, must acquire within the first 6 months of employment. * 1 year of documented work experience in client support related activities such as: installing PC workstations, provide technical support for software, or installing and maintaining PC hardware. Work Experience * Working knowledge of Windows 11 and/or MacOs * Installs software on new and existing devices in accordance with documented procures and/or creates procedures for our document library * Must be able to solve technical PC issues over the phone/by remoting into a person's computer. * Experience with PC imaging and provisioning in the office and classrooms. * Basic Windows Active Directory knowledge as it pertains to policy and password management. * Basic Networking TCP/IP knowledge is required; basic troubleshooting of telephony and communications devices required. * Can troubleshoot PC issues remotely or in person * Can troubleshoot audio visual technology issues and assist users with the classroom technology. Knowledge, Skills, Abilities * Perform duties professionally and collaborate with team members to accomplish the mission, vision and goals of the department. * Ability to learn new technologies as new products and services are adopted. * Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users and create knowledge base documentation. * Must be highly self-motivated and directed. Must also possess a keen attention to detail. * Excellent interpersonal skills and customer service orientation are a must. * Should be able to work under pressure and be able to change priorities quickly in a fast paced environment. * Local travel to other LCCC sites and on-call escalation support required. * May mentor, train, other staff members and/or student workers * Replace equipment that has reached the end of its warranty or lifecycle Preferred: * One year of documented technical experience in a fast paced and/or educational environment * One year of supporting an organization with over 100 pc's in a fast paced and/or educational environment * Knowledge of Windows Active Directory as it pertains to group policy, password management, user profiles, permissions and security issues related to applications. * Ability to understand and troubleshoot audio visual technology issues and assist users with the classroom presentation technology. * Ability to work flexible hours, travel, and function as a team member. Must possess a high level of the following work skills and behaviors; teamwork/cooperation; initiative, customer service, and commitment to continuous professional growth in skills and knowledge. ## Description Responsible for providing Level 1 and 2 support to end-users throughout the College. Reports to the Director of IT Support Services., * Provides support to end users. Support covers Windows & Mac operating systems & hardware, mobile devices, LAN issues, MS Office, Google Apps, MyLCCC Portal, Zoom Workplace, Banner, and classroom presentation technologies, utilizing LCCC's current incident management system. * Provides after hours support when needed by the College. * Participates in managing the volume of incoming calls to the IT Support Center via both telephone and e-mail to ensure timely response and resolution of issues. * Ensures proper documentation, notification, escalation, tracking, and follow-up of all issues and incidents. * Deploys, maintains, supports, and upgrades Windows PCs, MACs, operating systems, peripheral hardware, and printers. * Deploys printers and has the ability to troubleshoot printing issues and escalate as needed, * Fosters a positive and collaborative work environment and shows a sense of urgency when problems arise or a classroom is having issues. * Learns how to provide A/V support as need for events, classrooms and meetings. Works with AV technician collaboratively if more help is needed. * Enters all equipment properly into LCCC asset tracking database * Perform other related duties as assigned and/or required. ## Related Videos - [Fireside Chat with Lea](https://www.wearedevelopers.com/videos/551-fireside-chat-with-lea) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Seriously gaming your cloud expertise: from cloud tourist to cloud native](https://www.wearedevelopers.com/videos/373-seriously-gaming-your-cloud-expertise-from-cloud-tourist-to-cloud-native) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)