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# Help Desk Level 2 IT MA

- **Company:** Polaris Healthcare
- **Location:** Foxborough, MA, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Microsoft Office, Windows Servers, Citrix Systems, Remote Infrastructure Management, Remote Desktop Protocol (RDP)
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f78a4929302ea422

## About the Role

* Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365
 * Perform systems administration tasks, including Active Directory and Windows Group Policy management
 * Troubleshoot DHCP, DNS, file, and print services
 * Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365
 * Experience with Remote Desktop Protocol (RDP) and Citrix is a plus
 * Utilize Remote Management Tools for troubleshooting and support

Requirements:

 * 3+ years of experience in a help desk or IT support role
 * Ability to lift up to 50 pounds unassisted
 * Valid driver's license and reliable car

## Description

We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply., * Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person


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