> Markdown version of [/jobs/ext/1178205-specialist-desktop-support](https://www.wearedevelopers.com/jobs/ext/1178205-specialist-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Specialist Desktop Support - **Company:** The Topps Company, Inc. - **Location:** Williamsville, NY, United States - **Experience:** Experienced - **Salary:** $62,354.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Software Applications, Business Software, Microsoft Outlook, Desktop Computing, PC Tools, Issue Tracking Systems, Microsoft Office, Network Service, Wireless Networks, Peripherals, Computer Equipment, Information Technology, Extreme Programming, Servicenow - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ad4a9d2f66ab787a ## About the Role Knowledge of policies, procedures and their importance. Ability to respond calmly when confronted with emotional end-users. Ability to work on small and large projects effectively. Ability to prioritize, organize and manage work patterns. Maintains confidentiality. Customer service ability. Problem solving, teambuilding, leadership, responsiveness, professionalism. Ability to manage tasks/projects to completion under tight time frames. EDUCATION AND EXPERIENCE Bachelor's degree or equivalent experience in a support role 4 -7 Years hands-on Support Desk or Desktop technical experience 3 + years experience in Windows Operating Systems (XP, Win7) 4 + years experience with the Microsoft Office Suite 2 + years experience with Exchange/Outlook ## Description The IT Desktop Support Specialist is the primary point of contact for all Northeast Grocery technology on a 7/24-hour basis for issues and inquiries concerning company provided equipment, software, and network access. Desktop Support Specialist must resolve user issues quickly, courteously, and accurately. They must be able to communicate resolutions clearly in language appropriate to the technical knowledge of the user. They must accurately and clearly record problems and resolutions into the ticket tracking system. They must provision, change, and de-provision system access for users and their issued equipment. Support role includes imaging, testing of computer systems, and peripherals. They will be responsible for establishing new standards and guidelines for fulfilling the support role. Activities will require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Interface with support desk and support groups, recommend parties to be dispatched to minimize the operational impact (loss/degradation of service). In some instances, provide direct support to store personnel for store systems and applications., Perform advanced hardware and software installation, configuration, deployment and troubleshooting of desktop computers and peripherals Demonstrate strong advanced computer hardware & business software solving skills Working knowledge and experience with Backup/Restoration, network structures and hardware Basic knowledge of TCP/IP networking, network services, and wireless networking Strong work ethics with the ability to self-motivate to work independently and in a team environment Work collaboratively with other members of IT to solve issues, maintain system and security standards Categorize, assign severity, and document all problems into the Service Now problem ticket system Provide resolutions within timeline rules established for each severity type Interface with second level support groups as applicable Dispatch field technicians for on-site repair as applicable Perform analysis of problem types and make recommendations for business improvements Provides on-call, after-hours technical support to internal and external customers when required Provide executive support for executives on site and at remote sites Document all PC software and hardware procedures Assist users in the operation of standard PC equipment and software including PCs, Printers, and peripherals as well as company standard email operation and support (Outlook, Outlook web based email, etc.) Notifies supervisor of issues that impact productivity or ability to meet expectations Perform other related duties as assigned by management and adhere to all company policies and procedures. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [TOPsharing – Empowerment for Leadership Positions](https://www.wearedevelopers.com/videos/864-topsharing-empowerment-for-leadership-positions) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)