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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Support Technician - **Company:** ASARCO, LLC. - **Location:** Sahuarita, AZ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Linux, IT Management, Network Architecture, Networking Basics, Software Engineering, Software Project Management, CompTIA Strata - PC Hardware Technology Engineer, System Availability, Software Troubleshooting, Information Technology, Network Support - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8bd6e9a2da25219e ## About the Role * Strong troubleshooting and problem-solving abilities. * Experience with desktop and laptop hardware. * Knowledge of operating systems (Windows, Linux, macOS). * Basic understanding of networking principles and devices. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Strong organizational skills and attention to detail. Required Education: * Associate degree in Information Technology, Computer Science, or a related field or equivalent experience in lieu of a degree. * Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate). Required Experience: * Minimum of 2-4 years of experience in IT support roles. * Proven experience in troubleshooting hardware and software issues. * Experience with operating systems (Windows, Linux, macOS). * Basic experience with networking principles and devices. * Prior experience providing technical support in a field environment is a plus. ## Description The IT Field Support Technician is responsible for providing technical support and assistance to end-users at various sites. They ensure the effective functioning of IT systems and services, coordinate with the Helpdesk Team, Infrastructure Team, and manage on-site IT activities, including networking, under the direction of the IT On-Site Manager. Roles and Responsibilities: * End-User Support: * Provide responsive first and second-level technical support to end-users, resolving hardware and software issues promptly. * Diagnose and troubleshoot problems reported by users, ensuring minimal disruption to operations. * Address any technical requirements presented by users, proposing effective and efficient solutions aligned with company policies and standards * Site IT Management: * Ensure seamless operation of IT systems and services at the site, maintaining high availability and reliability. * Collaborate closely with the Infrastructure Team to escalate and resolve complex issues affecting site operations. * Networking Support: * Assist in managing and troubleshooting on-site network infrastructure, ensuring optimal network performance and connectivity. * Collaborate with the networking team to implement and test network solutions and configurations as required. * Hardware and Software Management: * Install, configure, and maintain IT hardware and software, adhering to company standards and procedures. * Conduct regular updates and patches to maintain system security and performance, following guidelines set by Infrastructure Engineers. * Proposal of Solutions and Technical Requirements: * Address any technical requirements presented by users, proposing effective and efficient solutions aligned with company policies and standards. * Participate actively in discussions and planning sessions related to technology solutions and improvements. * Project Involvement: * Contribute to and participate in projects involving technology, providing technical expertise and support as needed. * Collaborate with project teams to implement IT solutions, ensuring they meet user needs and align with organizational goals. * Coordination and Communication: * Serve as a primary point of contact and liaison between site users and the IT department, ensuring effective communication of technical issues and solutions. * Provide clear and understandable explanations to non-technical users, facilitating efficient resolution of IT-related problems. * Participate actively in discussions and planning sessions related to technology solutions and improvements. Actively participate in the change control process and adhering to company practices. * Documentation and Reporting: * Maintain accurate records of all support activities and resolutions, ensuring comprehensive documentation of incidents and service requests. * Document site-specific IT configurations, procedures, and changes to facilitate knowledge sharing and compliance with organizational standards. * Responsible for executing, supporting, and enforcing the Company's Environmental, Health and Safety program as required by OIS policy, directives, and principles. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)