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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Service Center Repair Manager - Rice Creek,... - **Company:** Medtronic Inc. - **Location:** Blaine, MN, United States - **Experience:** Expert - **Salary:** $133,600.0 - $200,400.0 - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Business Systems, Microsoft PowerPoint, Power BI, SAP (Applications), Tableau (Software) - **Published:** July 4, 2026 - **Apply:** https://www.juju.com/job/00000000gdis1c ## About the Role + Bachelor's degree and minimum of 7 years of relevant experience AND 5+ years of managerial experience, + OR advanced degree with a minimum of 5 years of relevant experience AND 5+ years of managerial experience. Nice to Have + Manager-level operations leadership experience + Background leading multi-site service, repair, or depot operations within complex operational environments. + Demonstrated success leading other managers and setting up a strong culture + Strong operational mindset with experience in capacity planning, workflow optimization, and continuous improvement. + Demonstrated ability to standardize and harmonize operational processes across multiple facilities or regions to improve efficiency and consistency. + Capability to oversee capacity planning, demand variability, workflow prioritization, and service turnaround performance in repair or service center operations. + Leadership involvement in operational readiness and infrastructure planning for new product introductions. + Working knowledge of operating within regulated environments requiring adherence to quality systems, SOPs, audit readiness, and regulatory compliance. + Metric and KPI focused on driving day to day operations, while monitoring early warning signs to prevent larger issues. + Track record establishing governance structures, escalation frameworks, and management operating rhythms for complex service operations. + Proven application of operational excellence frameworks such as Lean, Six Sigma, or enterprise performance systems (e.g., Medtronic Performance System, Tier Management). + Solutions-oriented and problem solver with a focus on root cause and prevention + Strong business system skills, including but not limited to: SAP, PowerBI, Tableau, PowerPoint and Excel. \#LI-MDT For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. ## Description The Senior Manager, Service Center, leads multiple US Service Centers (in house repair operations) across multiple sites, with accountability for overall performance, leadership alignment, and operational excellence. This role leads a team of managers and supervisors, setting and executing strategy, defining expectations, and driving accountability, and ensuring operational discipline across several locations. The Senior Manager is expected to understand the operational details and engage directly when needed, balancing day to day execution with longer term operational and organizational improvements and goal attainment. This role requires strong leadership while balancing near term business needs with long term capability and organizational effectiveness. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working a minimum of 5 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. Responsibilities may include the following and other duties may be assigned. Operational & Service Excellence + Provides leadership across multiple Service Centers locations throughout the US + Sets expectations for how service centers: + Execute repair, calibration, preventative maintenance, and engineering change upgrades + Plan capacity, manage demand variability, and respond to critical or time-sensitive situations + Implement service infrastructure for new product introductions and ensure service readiness at launch + Find, develop and measure cost savings initiatives to drive continuous improvement and service center leverage + Implementation and accountability for Medtronic Performance Systems initiatives and deliverables (Lean Sigma / Tier Management) + Lead through leaders. Manages a group of managers and supervisors overseeing teams that: + Manage workflow prioritization, capacity planning, and scheduling, including response to critical or time-sensitive situations + Define and implement service center changes to account for volume changes, headcount changes and overall service + e center growth + Establishes clear operating rhythms and performance expectations across service centers + Drives continuous improvement in quality, cycle time, cost, and service performance + Owns the reduction of chronic issues and recurring escalations by strengthening processes, controls, and decision-making at the management level + Harmonize service center procedures and processes to align with global strategy and identified efficiencies + Participate in defining future roadmap for service centers across Americas Service and Repair region. People Leadership & Talent Development + Leads and develops direct reports, ensuring consistent leadership standards across locations + Holds leaders accountable for: + Operational performance + Talent development + Problem-solving maturity + Creates leadership bench strength and succession strategy for service operations + Drives cultural consistency around safety, quality, accountability, and continuous improvement + Makes org design and talent decisions/recommendations that enable scale and sustainability Governance, Systems & Compliance + Owns adherence to SOPs, quality systems, audit readiness, and regulatory requirements + Supports Quality Management System harmonization efforts aligning procedures across service centers + Ensures accurate records, documentation, and systems are consistently maintained + Owns escalation process. Ensure the right issues rise to the right level, at the right time Must Have: Minimum Requirements _To be considered for this role, please ensure the minimum requirements are evident in your applicant profile._ ## Related Videos - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Should Tech Managers Be Developers First? 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