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# Implementation Specialist II

- **Company:** GreenSlate LLC
- **Location:** United States (Remote available)
- **Salary:** $60,000.0 - $72,000.0
- **Contract:** Franchise
- **Skills:** Computing Platforms, Issue Tracking Systems, Software Engineering, Product Software Implementation Methods, Software Project Management, Software Systems
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1d5315b31e4df32e

## About the Role

At GreenSlate, we build powerful, highly configurable software that powers some of the most complex productions in the entertainment industry. We're looking for a technically sharp, process-driven individual who thrives on setting up and configuring complex systems to join our Implementation team. As an Implementation Specialist II, you'll spend most of your time executing continuous, high-volume project setups and configuring our platform to meet each production's unique requirements. This role is for someone who loves working inside sophisticated software, mastering its full range of customization options, and delivering precise, accurate setups at scale. If you're energized by technical problem-solving and the satisfaction of a perfectly configured project, this role is for you., * Bachelor's degree

 * Experience with complex, configurable software platforms (e.g., ERP, payroll, accounting, project management, or production systems): 2+ years
 * Software implementation/Project Onboarding: 1+ years
 * The ability to deal with high volumes and work under pressure
 * The ability to hold oneself accountable for completing one's own tasks correctly
 * Self-monitoring, self-aware, and self-correcting
 * A desire to find the solution, not just finish the task
 * A systematic, process-oriented approach to work, you take pride in getting configurations exactly right, every time
 * Genuine interest in becoming a deep technical expert in GreenSlate's platform, you want to know every setting, option, and configuration available
 * Demonstrated experience navigating and configuring complex, multi-layered software systems, the more customizable the platform, the better
 * Knowledge of production workflows and accounting basics is a plus!
 * Strong written communication skills, you can translate technical setup details clearly and concisely in written form
 * Extremely focused and detail-oriented, The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule. The employee may need the ability to lift up to 50 pounds.

## Description

* Execute a high volume of complex, multi-layered software project setups and configurations based on each production's unique requirements
 * Manage inbound setup requests and written support tickets, prioritizing accuracy and throughput across concurrent projects
 * Utilize Asana checklists and follow protocols for each project setup
 * Transfer/escalate issues to other team members as required
 * Utilize the Intercom ticketing system to track, organize, and complete setup requests efficiently
 * Submit software development requests and bugs to development on behalf of users
 * Training and providing ongoing support to new Implementation Specialists to assist with setups
 * Assist with planning and coordinating user communications as necessary
 * Occasionally support Technical Account Management by providing technical input on setup accuracy; primary client-facing communication is handled by account managers
 * Partner with the Digital Project Manager on internal audits and project checklists to maintain setup quality and consistency across the platform


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