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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Infrastructure - **Company:** Altar'd State - **Location:** Knoxville, TN, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Cyber Security, Information Systems, DevOps, Disaster Recovery, IT Management, Information Technology Operations, SAP ERP, Network Planning and Design, Network Administration, PCI Data Security Standards, SAP (Applications), Software Engineering, Computer Networking Systems, Google Cloud, RISE with SAP, IT Architecture, HybridCloud, Information Technology - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=21947a274e3a0415 ## About the Role * 8+ years of progressive IT leadership experience overseeing enterprise infrastructure, operations, and 24/7 production environments. * Bachelor's degree in Computer Science, Information Systems, or related field (or MBA/equivalent executive experience preferred). * Strong expertise in hybrid cloud environments (AWS/Azure), enterprise networking, DevOps practices, and large-scale infrastructure architecture. * Proven experience managing infrastructure budgets (CapEx/OpEx), optimizing costs, and leading vendor negotiations. * Experience serving as an escalation point for major enterprise outages, incident response, and critical operational events. * Strong understanding of enterprise compliance frameworks such as SOC 2, ISO 27001, GDPR, and PCI-DSS. * Excellent communication and leadership skills with the ability to influence technical teams, business stakeholders, and executive leadership. * Crisis management experience with the ability to lead organizations through high-impact technical incidents and operational disruptions. * Collaborative leader with a strong focus on aligning infrastructure strategy across business units and breaking down operational silos. * Experience with Google Cloud Platform (GCP) is preferred. * Exposure to SAP RISE and/or SAP BASIS infrastructure is highly desirable. * Network design and network management experience is preferred. * Security experience is a plus but not required. * Ability to manage competing priorities across strategic infrastructure initiatives and day-to-day operational demands. * Experience working across cloud, SAP, and enterprise network environments is a strong plus ## Description The Director of Infrastructure & IT Operations provides strategic leadership and operational oversight for the organization's enterprise cloud, network, and helpdesk ecosystems. This pivotal role is responsible for establishing the technology roadmap, managing multi-million dollar capital budgets, and ensuring that foundational IT services align with overarching business growth and security requirements. Unlike execution-focused administrator roles, this position centers on driving digital transformation, managing strategic vendor partnerships, cultivating high-performing engineering teams, and guaranteeing enterprise-wide service availability and resilience. Primary Responsibilities Platform Administration & Support * Strategic Oversight: Direct the availability, lifecycle, and modernization of all global cloud environments, systems, and network platforms. * Governance & Standards: Establish corporate ITIL frameworks, disaster recovery strategies, and business continuity plans to minimize enterprise risk. * Incident Escalation: Act as the ultimate authority for major critical incident response, ensuring rapid recovery and thorough post-mortem root-cause reviews. * Capacity Planning: Forecast enterprise compute, storage, and licensing needs to ensure scalable infrastructure ahead of corporate growth. Vendor & Service Delivery Management * Contract Negotiation: Manage enterprise agreements and high-value partnerships with major cloud providers, hardware OEMs, and telecom carriers. * Strategic Auditing: Review top-tier MSP and vendor performance against global Operational Level Agreements (OLAs) and service metrics. Leadership & Stakeholder Engagement * Executive Advisory: Partner directly with the C-suite and business executives to align infrastructure investments with organizational KPIs. * Talent Cultivation: Lead, mentor, and build accountability within internal engineering, DevOps, and technical support leadership teams. Stakeholder Communication & Leadership * Vision Alignment: Translate technical infrastructure roadmaps into clear, value-driven business strategies for non-technical board members. * Steering Committees: Chair regular cross-functional leadership meetings to coordinate enterprise maintenance schedules and tech deployments. Collaboration & Communication * Enterprise Unity: Collaborate closely with Cybersecurity and Software Engineering divisions to champion a unified, secure-by-design technological footprint. ## Related Videos - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [#90DaysOfDevOps - The DevOps Learning Journey](https://www.wearedevelopers.com/videos/548-90daysofdevops-the-devops-learning-journey) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)