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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate IT Technician - **Company:** Saronic Technologies - **Location:** Austin, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Desktop Computing, Network Troubleshooting, Information Technology, Laptops, Network Server - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3315da2c5c582a90 ## About the Role * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). * Previous role with customer service experience. * Ability to troubleshoot hardware, software, and networking issues. * Experience with Windows and macOS operating systems. * Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users. * Problem-solving mindset with attention to detail and a strong ability to prioritize tasks. * IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. * Bonus Qualifications: * Familiarity with Department of Defense (DoD) or military industry projects. * Knowledge of autonomous systems or maritime technology. Physical Demands * Prolonged periods of sitting at a desk and working on a computer. * Occasional standing and walking within the office. * Manual dexterity to operate a computer keyboard, mouse, and other office equipment. * Visual acuity to read screens, documents, and reports. * Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies. * Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). ## Description Saronic is seeking a talented and organized Associate IT Technician. This role is responsible for providing basic IT support, including setting up and deploying IT equipment. The ideal candidate will have a strong customer experience mindset, and an interest in developing a career in IT. You will be responsible for setting up and staging new hire systems, screening tickets for escalation and assisting the team with ongoing projects., * Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices * Troubleshoot and resolve or escalate technical issues, ensuring timely and effective solutions. * Assist with user access-based incidents and requests. * Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented. * Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions. * Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades. * Ensure adherence to security best practices, including data protection and access control. * Work closely with cross-functional teams to provide an excellent experience in support of the business. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)