> Markdown version of [/jobs/ext/1179217-it-support-lead](https://www.wearedevelopers.com/jobs/ext/1179217-it-support-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Lead - **Company:** UP42 GmbH - **Location:** Berlin, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Information Technology Operations, Okta, Large Language Models, Information Technology, Slack, Atlassian Tools, Casper Suite, Gsuite - **Published:** July 4, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=b79ed32176b2a404 ## About the Role * Significant experience managing and scaling IT infrastructure within a modern, fast-paced, or global corporate environment. * Advanced, hands-on expertise with enterprise Identity Providers, specifically Okta, and Apple-focused Mobile Device Management, specifically Jamf Pro and Apple Business Manager. * Practical experience navigating compliance frameworks and successfully leading IT operations during formal audits, specifically SOC 2. * A strong track record of delivering strategic IT projects from planning to execution, alongside solid experience managing IT budget, SaaS governance and vendor relationships. * Demonstrated experience in a leadership or mentorship capacity, guiding junior IT professionals to success. * Strong problem-solving, communication, and cross-functional collaboration skills. * Full business fluency in English and a willingness to work on-site in Berlin. Bonus points if you bring: * Hands-on experience administrating and securing our broader SaaS stack, including Google Workspace, Atlassian, Slack, 1Password, Snipe-IT and Vanta. * Recognised industry certifications for Okta and/or Jamf. * Experience with AI governance and implementing guardrails for the secure corporate use of LLMs and AI tools. * Fluency or professional proficiency in German., Does this sound like a good next step into your geospatial career? If so, we look forward to receiving your application in English. ## Description * Oversee and manage our core IT infrastructure, including our Identity Provider architecture and SaaS ecosystem. * Manage and evolve our Mobile Device Management strategy to support a growing, global Apple-only fleet. * Evolve and enforce our endpoint compliance and identity security baselines to ensure strict adherence to SOC 2 and company security policies. * Lead strategic IT infrastructure projects from the initial whiteboard planning phases right through to successful execution and rollout. * Lead and mentor the continuous professional growth of our junior IT support staff while remaining deeply hands-on with the systems. * Establish rigorous SaaS governance and lifecycle management frameworks to mitigate shadow IT, evaluate vendor risk and prevent data exfiltration. * Take ownership of the IT tooling budget, drive vendor negotiations and continuously rationalise our SaaS stack for maximum efficiency. * Partner cross-functionally with HR, Finance and Engineering to streamline internal processes and remove friction for our teams. ## Related Videos - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia) ## Related Articles - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs)