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# Level 2 Technical Support Manager

- **Company:** voize GmbH
- **Location:** Göttingen, Germany (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Linux, Web Browsers, Web Servers, Linux System Administration, Meter Data Management (Flow Meters), Routing, Performance Tuning, Systems Integration, Virtualization Technology, Load Balancing, Layered Systems, Firewalls (Computer Science), Data Analytics, Docker
- **Published:** July 4, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=c591d613828f1e87

## About the Role

* Expert in Windows/Linux admin, networking, and integrations (firewalls, APIs, routing, MDMs).
 * Hands-on with Docker, virtualization, web servers, and load balancing.
 * Sharp troubleshooter across infrastructure, APIs, and complex multi-layered systems.
 * Strong communicator who turns technical detail into clear, actionable insights.
 * Proactive, ownership-driven team player who documents, mentors, and solves before issues escalate.
 * Fluent in German (C2), to be able to explain complex issues to our clients effectively, with good English skills for internal communications

## Description

As a Technical Support Manager at voize, you'll tackle complex tech puzzles, turning challenges into "aha!" moments for our customers. You'll lead integrations, smooth out system hiccups, and keep our platform running like magic. Every day brings new problems to solve, ideas to test, and opportunities to make a real impact in healthcare tech.

Your Daily Business - No two days are alike

 * Lead and coordinate technical implementations and escalations across customer environments and internal teams
 * Own and optimize system integrations across Windows and Linux environments
 * Troubleshoot multi-layered issues spanning systems, networks, browsers, and interfaces - ensuring timely resolution and clear communication
 * Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance optimization)
 * Ensure thorough technical documentation, handoffs, and post-incident reviews to strengthen team knowledge and prevent recurrence
 * Identify recurring technical challenges and proactively collaborate with Product and Engineering on long-term solutions


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