> Markdown version of [/jobs/ext/1179405-t2-escalation-technician](https://www.wearedevelopers.com/jobs/ext/1179405-t2-escalation-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# T2 Escalation Technician

- **Company:** Advanced
- **Location:** Bismarck, ND, United States
- **Experience:** Experienced
- **Salary:** $54,995.0 - $69,992.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Issue Tracking Systems, Network Troubleshooting, Remote Service Software
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c4fe3f68be69fb2e

## About the Role

* High School Diploma or equivalent
 * Minimum of 3 years of experience in IT support or a related role
 * Hands-on experience supporting Windows and Mac operating systems
 * Experience working with remote support tools and ticketing systems
 * Familiarity with ITIL or similar IT service management frameworks
 * Relevant certifications preferred (CompTIA A+, Network+, Microsoft certifications)

SkillsCompetencies

 * Strong technical troubleshooting across operating systems, hardware, and software
 * Ability to diagnose and resolve network-related issues
 * Excellent problem-solving skills with a proactive, solution-oriented approach
 * Strong communication and interpersonal skills with a customer-first mindset
 * Ability to explain technical concepts clearly to non-technical users
 * High level of organization and attention to detail in documentation
 * Ability to manage multiple priorities in a fast-paced environment
 * Strong collaboration skills and willingness to mentor team members
 * Professionalism and commitment to delivering exceptional customer service

PhysicalWork Requirements

 * Ability to work at a desk using a computer, keyboard, and phone for extended periods (up to 8 hours daily)
 * Ability to communicate effectively including clear vision and hearing, with or without reasonable accommodation.
 * Occasional standing, walking, bending, or reaching within an office environment.
 * Frequent use of hands and fingers for typing, data entry, and operating office equipment.

## Description

The T2 Escalation Technician provides advanced technical support by resolving complex hardware, software, and network issues. This role manages escalated Level 2 tickets, collaborates with Level 3 resources, and ensures timely resolution in accordance with SLAs. The position requires strong troubleshooting skills, effective client communication, and a proactive approach to maintaining system performance and customer satisfaction., * Provide advanced technical support for hardware, software, and network-related issues

 * Diagnose and resolve escalated Level 2 support tickets; escalate to Level 3 as needed
 * Deliver both onsite and remote support to clients
 * Communicate clearly and professionally to understand and resolve client technical concerns
 * Maintain accurate and detailed documentation of client configurations, procedures, and resolutions
 * Mentor and support Level 1 technicians by sharing knowledge, improving technical skills, and promoting team development
 * Monitor client environments for performance and security issues; take proactive corrective actions
 * Collaborate with Level 1 and Level 3 teams to resolve complex technical issues
 * Stay current on emerging technologies, tools, and industry best practices
 * Ensure a high level of customer satisfaction through responsive and professional service delivery


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)