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# Technical Program Manager, Amazon Connect

- **Company:** Amazon.com, Inc.
- **Location:** Seattle, WA, United States
- **Experience:** Expert
- **Salary:** $82,700.0 - $129,800.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Cloud Computing, Operational Data Store, Software Engineering, Amazon Connect, Cloud Platform System, Software Security
- **Published:** July 4, 2026
- **Apply:** https://www.careerjet.com/job/us5328ee70e7336e7591a210ddc65eb9e9/eaa

## About the Role

5+ years of technical product or program management experience

 - 7+ years of working directly with engineering teams experience
 - Experience managing programs across cross functional teams, building processes and coordinating release schedules, Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management

## Description

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.
We are seeking a Technical Program Manager to join Amazon Connect Telecom Engineering, where you will deliver telecommunications infrastructure that enables Amazon Connect's voice communications. You will support a global engineering team to define program strategy, delivery roadmaps, and well-architected approaches for telecommunications infrastructure. You will work independently in areas of high ambiguity where business and technical strategy are undefined, decomposing intrinsically hard problems into straightforward solutions. You will invent new approaches that reduce year-over-year repeated engineering effort and enable Amazon Connect to scale without proportional increases in operational overhead., Own end-to-end delivery of telecommunications infrastructure programs, serving as single-threaded owner with accountability for program strategy, execution, and business outcomes

 - Define delivery roadmaps and well-architected approaches for telecommunications infrastructure delivery
 - Design and develop infrastructure workflows and automation tools leveraging AI capabilities to analyze operational data, automate routine infrastructure tasks, and reduce manual intervention across carrier management and capacity planning processes
 - Write compelling 1-pagers and project reports for VP-level leadership that communicate program status, decisions, risks, and mitigation strategies while translating complex technical programs into clear business narratives
 - Collaborate daily with Product Managers, Business Development Managers, external carrier technical teams and leadership, Engineering Managers, Software Development Managers, Operations Managers, Application Security teams, and AWS Support teams to align technical delivery with business objectives
 - Create mechanisms and processes that increase team effectiveness, reduce repeated engineering effort, and enable scaling without proportional overhead increases
 - Drive structured improvement programs that identify operational patterns and systemic inefficiencies, translating insights into automation and tooling initiatives
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional., Overview: The Lemartec Senior Safety Manager is responsible for promoting and ensuring site safety and has a comprehensive knowledge of the day-to-day safety field operations for…

 + 1 day ago


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