> Markdown version of [/jobs/ext/1179669-network-success-coordinator](https://www.wearedevelopers.com/jobs/ext/1179669-network-success-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Success Coordinator - **Company:** Big Star Transit, LLC - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e8bec722905be947 ## About the Role * Must complete the prescribed Operator Onboarding and Certification program to become a certified paratransit operator. * Must possess or be willing to obtain CTAA Passenger Assistance Safety and Securement Train the Trainer Certification * High School Diploma or equivalent, * Must have prior Customer Service and/or Instructional training/orientation experience. * Valid state driver's license. * Must have 3 years' experience with passenger transportation services. * Must be knowledgeable of the Americans with Disabilities Act of 1990 and the related Paratransit Services that are provided. * Must have computer skills to complete online reports and analysis using Microsoft Word and Excel. * Previous passenger transportation in current project or similar environment required * Previous training and/or field supervision experience preferred. * Ability to manage emergency situations, on site., * Ability to read, write, comprehend and speak the English language., * High school or equivalent (Preferred), * driver/operator: 3 years (Required) * 3 years' experience with passenger transportation services: 3 years (Required) * Transportation management: 3 years (Required) * Dispatching: 3 years (Required) Language: * Proficient English (Preferred) License/Certification: * CTAA Passenger Assistance Safety (Preferred) * Securement Train the Trainer Certification (Preferred) * Operator Onboarding and Certification (Preferred) ## Description THE WORK: The Network Success Coordinator serves as the "boots-on-the-ground" liaison between the Network Success team and the local provider network. This role is highly visible in the field, ensuring that operators deliver safe, reliable, and contract-compliant service. Reporting directly to a Network Success Management leader (onsite or remotely), the coordinator plays a critical role in monitoring performance, addressing safety concerns, and supporting operators in meeting contractual obligations., * Monitor service delivery on a regular basis through in-service observations, documentation and assisting network operators with normal paratransit challenges. * Address specific service challenges and interruptions through observation, instruction and assisting network operators. * Facilitate Behind-the-Wheel (BTW) training session for network operators, ensuring compliance with safety standards and operational protocols. * Promptly respond to accidents or incidents involving Paratransit clients or Contractor vehicles. * Review on-board diagnostic and camera footage of accidents and incidents with network operators to develop self-governed corrective action plans for continued success. * Perform revenue service, transporting revenue passengers minimally and for emergency purposes (i.e., responding to vehicle breakdowns, complaints, transporting passengers and performing other supervisory duties as described) Revenue service may not exceed 25% of total hours worked per month. * Complete special projects occasionally requested by Big Star Transit and/or the client specifically. * Be available and flexible with work schedules based on the overall needs of business. * Other duties as assigned by the Network Success Manager to comply with contractual obligations. ## Related Videos - [Sustainable Mobility – Giravolta](https://www.wearedevelopers.com/videos/480-sustainable-mobility-giravolta) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job)