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# Senior Technical Support Specialist

- **Company:** xceedIT, Inc.
- **Location:** Raleigh, NC, United States
- **Experience:** Expert
- **Salary:** $55,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Backup Devices, Microsoft Online Services, VoIP, Software as a Service, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Network Configuration and Change Management, Windows PowerShell, Azure Active Directory, Cloud Services, Security Software, Security Information and Event Management, Virtual Local Area Networks, Scripting, Cloud Platform System, Firewalls (Computer Science), Information Technology, Fortinet, Cloud Migration, Cisco
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=74f0183439cc8674

## About the Role

We're a fast-growing MSP looking for a versatile, client-focused engineer to handle advanced support, lead projects, and consult with small-to-midsize business clients. This is a hands-on, high-impact role where you'll work across Microsoft 365, Windows Server, networking, and cloud environments., * 5+ years of professional experience in IT support, systems administration, or MSP work

 * Strong technical foundation in:
 * Microsoft 365, Exchange Online, Azure AD
 * Windows Server, Group Policy, DNS/DHCP
 * Network configuration and troubleshooting (firewalls, VPNs, VLANs)
 * Desktop and application support (Windows/macOS)
 * Experience managing and delivering IT projects
 * Excellent communication and documentation skills
 * A proactive, self-starting mindset with a customer-first attitude
 * Familiarity with PowerShell or other scripting is a plus, * Experience with VoIP platforms (e.g., 3CX, RingCentral)
 * Familiarity with cybersecurity tools (EDR, MFA, compliance frameworks, SIEM)
 * Experience with cloud migrations, backup solutions, or SaaS integration
 * Certifications (a plus):
 * Microsoft (MCP, MCSA, MS-900, AZ-104, etc.)
 * CompTIA (A+, Network+, Security+)
 * Cisco (CCNA), Fortinet, or other vendor-specific credentials

## Description

We are growing as a modern, client-focused Managed Services Provider (MSP) that supports small and mid-sized businesses through advanced IT solutions, cybersecurity, and strategic consulting. We go beyond break/fix support - our mission is to deliver scalable, secure, and future-ready technology environments., * Provide Tier 2/3 support for desktops, servers, networks, cloud services, and cybersecurity

 * Lead and execute infrastructure and cloud projects (migrations, deployments, upgrades)
 * Build trusted relationships with clients through exceptional service and technical leadership
 * Manage and support environments built on Microsoft 365, Windows Server, Active Directory, and Azure AD
 * Use RMM and PSA tools like for monitoring, automation, and ticketing
 * Document systems, configurations, and SOPs
 * Mentor junior team members and contribute to team knowledge and process improvements


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