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# Product Support Specialist

- **Company:** Imagine360, LLC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $55,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office, Salesforce.Com
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=54d11f3df4e62beb

## About the Role

* Have a Bachelor's degree or higher
 * Minimum of 2-3 years of experience in product operations, vendor operations, pricing administration, implementation support, sales operations, or a related operational support role, with demonstrated experience maintaining accurate records, coordinating cross-functional requests, supporting approval workflows, and managing time-sensitive updates.

Skills and Abilities:

 * Be proficient with Microsoft Office Suite, particularly Word and Excel
 * Be detail-oriented
 * Adept at understanding service contracts and operational implications
 * Should be able to multitask effectively
 * Demonstrate exceptional analytical, problem-solving, and decision-making skills
 * Strong management, and decision-making skills
 * Effective written and verbal communication skills

## Description

* Receive and track approved product and pricing change requests.
 * Validate request details, required approvals, effective dates, pricing rationale, and supporting documentation before updates are made.
 * Update approved product, vendor, and PriceBooks records in Salesforce/Enforce accurately and timely.
 * Maintain products, vendors, PriceBooks, and process documentation to support a reliable source of truth throughout the organization.
 * Facilitate internal discussions and approvals for pricing concessions, pricing changes for new and existing products and vendors.
 * Prepare and distribute internal communications related to approved product, vendor, and pricing changes, including go-live timing, impacted departments, system updates, and required downstream actions.
 * Support quarterly and/or annual product and PriceBooks reviews by gathering current pricing information, identifying gaps or inconsistencies, coordinating SME reviews, and tracking required updates through completion.
 * Provide backup coverage for existing product specialists, including responding to internal product and vendor questions, maintaining continuity during absences.
 * Conduct research on proposed vendors prior to approval and implementation.
 * Assist in creation of Vendor processes, creating written and visual process documentation and development of training materials related to products/services and related to vendor process and implementation.
 * Responsible for ongoing maintenance of vendor library and preferred vendor lists
 * Assist with charitable activities and planning within the Operations and Implementation teams, as well as company-wide initiatives.
 * Other projects and duties as assigned.


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