> Markdown version of [/jobs/ext/1180189-tech-support-computer-technician-comptia-a](https://www.wearedevelopers.com/jobs/ext/1180189-tech-support-computer-technician-comptia-a). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Support / Computer Technician / CompTIA A+ - **Company:** LTD Global - **Location:** Knoxville, TN, United States - **Salary:** $70,000.0 - $85,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Cyber Security, System Configuration, System Center Configuration Manager, Software Deployment, Software Systems, User Environment Management, Search (Computer Science), Connectivity Problems, Servicenow, User Accounts - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f0795fc53b17f7a4 ## About the Role * Due to the on-site security requirements, applicants must be citizens of the United States of America * This position does not require a security clearance, but any active security clearance is viewed as a plus. Knowledge, Skills, and Abilities: * Experience troubleshooting and supporting hardware and software. * Knowledge and experience with SCCM imaging. * Knowledge and experience with software installations, both onsite and remote. * Ability to convey information accurately and effectively in both written and verbal formats. * Effective time management skills with the ability to handle multiple incidents and tasks simultaneously. * Experience with ServiceNow incident and task management. * Ability to work in a demanding, fast-paced technical environment. * Ability to clearly and accurately communicate technical details to customers. * Strong decision-making skills when assessing solutions to issues causing business or production delays. * Well-developed IT troubleshooting and customer service skills. * Experience with Active Directory, including creating, modifying, disabling, enabling, and moving user accounts. * Experience with Microsoft 365 and Exchange administration. Desired Certifications: * Applicants with a CompTIA A+ certification are preferred and highly sought after Experience: * Minimum Experience: This position requires a minimum of 1 year of demonstrable experience performing the duties outlined above. * Preferred Experience: Applicants with 2-5 years of experience are highly regarded, Although this position generally requires an Associate's degree in a related field, technical field experience will be weighted more than minimum education (an applicant with a high school diploma and 2+ years of technical experience matching the duties listed above would qualify for consideration). ## Description Global Engineering and Technology (GET) is seeking qualified applicants to support the cybersecurity program at a U.S. Department of Energy national security facility as a Computer Technical Support Specialist. This position requires extensive knowledge and experience troubleshooting and supporting hardware and software. This is a highly compensated, high-responsibility position that is central to an important mission project. A CompTIA A+ certification is highly preferred and sought after for this position. The Tech Specialist will work as the primary point of contact for all LifeCycle laptop/pc replacements, meeting strict performance deadlines for moving all software from current LifeCycle laptops/pcs to respective replacement devices. They will troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through a combination of certification coursework, internet research, contacting vendor support, and prior work experience. Additional duties include: * Ensuring customer devices are fully functional before completing and closing assigned tasks. * Providing support to customers via phone, email, chat, remote support sessions, and in-person interactions. * Diagnosing and resolving customer-reported issues and service requests. * Escalating unresolved issues to the appropriate support tier when necessary. * Utilizing service management tools to document work performed, updates, and resolution details. * Following up with customers, providing status updates, and ensuring issues and requests are resolved to completion. * Maintaining a broad understanding of company hardware, software, procedures, and policies, including IT, HR, Finance, Cybersecurity, and Technical Security requirements that impact the end-user environment. * Applying technical expertise, product knowledge, and problem-solving skills to diagnose and resolve customer-reported issues. * Installing, configuring, and supporting approved hardware and software solutions. * Providing end-user training and guidance on tools, technology, and equipment usage. * Troubleshooting and resolving hardware, software, and connectivity issues using technical knowledge, research, vendor resources, and professional experience. * Setting up, configuring, and supporting desktop and laptop systems within the facility. * Demonstrating strong customer service, interpersonal, and communication skills. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)