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# IT Support Specialist III

- **Company:** MEDICAL RECRUITMENT STRATEGIES, LLC
- **Location:** Conyers, GA, United States
- **Experience:** Starter
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Comptia Cloud+, Amazon Web Services, Business Software, Business Systems, Software as a Service, Cloud Computing, Cloud Database, CompTIA Network+, Desktop Computing, Aws Command Line Interface (CLI), Software Engineering, Transmission Control Protocol (TCP), Enterprise Software Applications, Cloud Platform System, Information Technology, Laptops, Terraform, Servicenow
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cd28973e6422bf66

## About the Role

We are seeking an experienced IT Support Specialist III to support enterprise IT infrastructure, cloud environments, business applications, and end-user systems. The ideal candidate will have strong technical troubleshooting skills, experience with cloud technologies, ServiceNow, and desktop support, along with a commitment to delivering excellent customer service., * Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field with 3+ years of relevant experience.

 * Associate's degree in a related field with 5+ years of relevant experience.
 * One year of experience as an IT Support Specialist II or equivalent., * 2-3+ years of IT support experience
 * ServiceNow
 * Windows 10/11 administration and troubleshooting
 * Desktop and laptop support
 * TCP/IP networking
 * AWS Cloud fundamentals
 * AWS CLI
 * Terraform
 * Printer and scanner support
 * Mobile device support
 * Video conferencing and A/V support
 * Strong problem-solving and troubleshooting skills
 * Excellent communication and customer service skills

Required Certification

Applicants must possess one of the following certifications (or equivalent):

 * CompTIA A+
 * CompTIA Network+
 * CompTIA Cloud+
 * Equivalent industry certification

## Description

* Provide Level 3 IT support for desktop, laptop, and infrastructure issues.
 * Maintain and support cloud environments and cloud-based applications.
 * Assist with cloud automation and provisioning using AWS CLI and Terraform.
 * Monitor and manage ServiceNow ticket queues, ensuring timely resolution.
 * Troubleshoot Windows 10/11 desktops, laptops, printers, scanners, and mobile devices.
 * Resolve TCP/IP networking issues.
 * Support video conferencing systems, A/V equipment, dash cameras, and Chrome devices.
 * Support enterprise applications, including Nemo Q/GALA, VRT Cameras, and other business systems.
 * Respond to production incidents, coordinate issue resolution, and participate in post-incident reviews.
 * Recommend hardware, software, and process improvements.
 * Collaborate with IT Infrastructure teams to ensure reliable and secure operations.
 * Stay current with emerging technologies and industry best practices.


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