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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Center Technician - **Company:** State of Nebraska - **Location:** Lincoln, NE, United States - **Salary:** $37,960.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Antivirus Softwares, Backup Devices, Multilayer Switch, Data Centers, Microprocessors, Disaster Recovery, Issue Tracking Systems, Instant Messaging Technology, Virtual Private Networks (VPN), Network Monitoring, Routing, Remote Access Technology, Network Routers, Enterprise Software Applications, Computer Network Operations, Connectivity Problems, Firewalls (Computer Science), Performance Monitor, Network Server - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2f4fad55900e2dd2 ## About the Role Minimum Qualifications: High school diploma or equivalent. One year experience in data center operating environment, performing Service Desk functions or infrastructure support. Other: Regular and Reliable attendance is required. Work Shift: Thursday - Monday 10:00 pm - 6:00 am Knowledge, Skills and Abilities: Knowledge of: incident or service request ticketing systems and documentation practices; network monitoring systems and security fundamentals; business application software and operating systems; virtual private networks (VPNs); public agencies, services, and infrastructure. ITIL Service Management and Change Management. Lean Six Sigma. Skill in: Service Desk and networking-based technology; documenting technological problems and actions taken to resolve problems; analyzing information and thinking in a logical manner. Ability to: resolve user incidents or service requests through a ticketing system; troubleshoot network connectivity issues; attend to detail; prioritize work and handle multiple tasks simultaneously; consistently follow policies and procedures; perform basic root cause analysis; learn and keep current with technological advances; perform a variety of monitoring tasks, often changing assignments on short notice; effectively communicate over the phone, via email, instant messaging, mass notification and in person; investigate security incidents; effectively and consistently provide customer service and satisfaction. ## Description This is the first level in the Network Operations Center series. Work is designed to train incumbents for a higher level in the class series. Although tasks are similar to those of a higher level, assignments are structured and performed with direction and assistance from others. Positions carry out established work processes and operations by learning to apply and follow procedures, techniques, rules, and regulations. Decision making is limited with employees asking users pre-determined questions and following protocols based on established references. Judgment is needed in locating and selecting the most appropriate guideline, choosing from alternatives, and effectively communicating the necessary steps/actions to obtain the desired outcome. Under general supervision, provides monitoring of network and system security, performance, and backup processes. Utilizes monitoring, alerting and ticketing tools to troubleshoot, report on and escalate issues as necessary. Provides off-hour Tier 1 Service Desk support for 24/7 state agencies. Assists in performing daily maintenance and back up procedures on various pieces of equipment. Follows, reviews, makes minor revisions, and maintains security procedures and practices related to network systems., Job Duties: Analyze, triage, and troubleshoot alarms related to network connectivity issues across a wide range of servers, routers, switches, and telecommunication equipment. Create tickets which categorize incidents based on alert type and severity to initiate response and track activity throughout resolution. Provide incident response by following written protocols and established communication practices. Provide comprehensive Service Desk Tier 1 support to state users over the telephone, email, and messaging such as instant messaging. Manage the phone queue, taking direct support calls from users and document follow-up in the forms of incident or service requests in the ticketing system. Escalate incident or service requests to appropriate technical personnel when unable to resolve. Monitor performance of network central processing units (CPUs). Deploy, maintain, and resolve IP switching, remote access protocols, routing, firewalls, and antivirus support. Maintain reports on usage of bandwidth, utilization of servers, uptime, and other crucial elements. Conduct backup and storage activities and follow disaster recovery protocols. Assist in developing and maintaining Network Operations Center policies, procedures, and tools. ## Related Videos - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)