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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** MIS SOLUTIONS, LLC - **Location:** Suwanee, GA, United States - **Salary:** $45,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Universal Mobile Telecommunications Systems, Microsoft Windows, Macintosh Computers, Apple Mac Systems, CompTIA Network+, Information Technology Operations, Microsoft Office, Citrix Systems, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Network Server, Terminal Servers, Server Operating Systems & Platforms, Vmware - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4afcb288876bd763 ## About the Role * Degree in a related field, or equivalent experience * 3+ years of related experience working independently in the field or at client sites * 5+ years of IT experience * 1-5 years of experience in an MSP environment preferred * Certifications or equivalent experience in A+, Security+, and Network+ * Strong troubleshooting and issue-resolution skills * Experience with: PC hardware, Macs, printers, scanners, peripherals, mobile devices, and servers * Windows PC and Server operating systems * Citrix, VMware, MS Office products, and Mac OS * Terminal server environments, networking, LAN, WAN, and UTMs * Strong verbal and written communication skills * Excellent customer service orientation * Ability to multitask and adapt in a fast-paced environment * Strong organization and attention to detail * Enjoy working with people, solving problems, and learning new things * Must have a reliable personal vehicle and a valid Georgia Driver's License * Must be willing to travel up to 50% Work Environment * Professional, climate-controlled indoor office setting * Shared workspace with frequent in-person interaction * Regular on-site presence required during business hours * Daily use of company-provided hardware and office infrastructure Physical Requirements * Ability to use a computer, keyboard, mouse, printer, and other office equipment * Ability to lift, carry, and move IT equipment, including servers and UPS batteries, weighing 50+ pounds * Ability to bend, stoop, kneel, and reach in tight spaces such as under desks or in server racks * Good hand-eye coordination for cable work, hardware handling, and use of hand tools * Ability to stand, walk, and work in awkward positions for extended periods * Shared workspace with frequent in-person interaction * Regular on-site presence required during business hours * Daily use of company-provided hardware and office infrastructure, * IT: 5 years (Required) * Field service: 3 years (Required) * Computer hardware: 5 years (Required) * Software troubleshooting: 5 years (Required) License/Certification: * CompTIA A+ (Preferred) * CompTIA Network+ (Preferred) ## Description We are seeking an experienced IT Support Technician to provide onsite technical support to clients in a professional, efficient, and customer-focused manner. This role supports help desk operations, handles troubleshooting, and serves as a key resource for client support help desk issues., * Provide onsite installation, maintenance, and repair of client and company equipment * Serve as the technical resource for scheduled client support appointments * Act as the onsite point of contact for clients * Support the help desk queue as needed and resolve technical issues * Communicate with clients to ensure timely follow-up and resolution of issues * Participate in on-call and after-hours support rotation, including weekends * Document work performed, including ticket updates, time entries, and closure notes * Maintain and update internal technical documentation * Continue building knowledge of support procedures, products, and services * Recommend process improvements and procedure updates * Deliver strong customer service and exceed client expectations * Follow company processes and support applicable regulatory requirements * Participate in internal and external technical strategy and consulting meetings * Perform other duties as assigned, Join us as an IT Support Technician where your technical expertise fuels our success! Be part of a vibrant team dedicated to maintaining robust IT operations that empower our organization every day. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)